Enterprise Customer Care Specialist — National Accounts

MSC Industrial Supply Co.; Elkhart (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

MSC Industrial Supply Co. is seeking a Representative, Customer Care – Enterprise to handle inbound calls, emails, Web and EDI orders, chat, and 3rd party portals for MSC's largest National Account customers.

You will quote, sell and service with a focus on customer satisfaction, cross-functional collaboration with National Account Managers, and timely issue resolution, while upholding MSC's Customer Care standards and processes.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and sales skills.
• Proficiency with MSC systems (AS/400, Oceana, MSC website).
• Strong written and spoken English.

Responsibilities

• Process enterprise orders, quotes, and inquiries for large customers.
• Assist customers and teammates with technical issues and order gaps.
• Collaborate with National Account Managers to promote solutions and revenue.
• Relay customer concerns to management for timely resolution.
• Work with 3rd party portals; coordinate with Credit and ITB2B teams to minimize rejections.
• Stay up-to-date with Enterprise resources to serve customers.
• Build relationships to improve satisfaction and sales opportunities.
• Own difficult service issues and resolve promptly.
• Support MSC culture and company vision.
• Participate in special projects as required.

Skills

Customer service

Sales

Communication

Problem resolution

Education

High school diploma

Tools

AS/400

Oceana

MSC website

Job description

MSC Industrial Supply Co. is seeking a Representative, Customer Care – Enterprise to handle inbound calls, emails, Web and EDI orders, chat, and 3rd party portals for MSC's largest National Account customers.

You will quote, sell and service with a focus on customer satisfaction, cross-functional collaboration with National Account Managers, and timely issue resolution, while upholding MSC's Customer Care standards and processes.