Regional Omnichannel Customer Care Specialist

MSC Industrial Direct Co.,Inc.; Mableton (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

MSC Industrial Direct Co.,Inc. is seeking a Representative, Customer Care – Regional Omnichannel to handle customer voice and email interactions, quote, sell and service MSC's Medium, Large and Extra Large customers, and collaborate with Field Sales Associates.

The role requires a high school diploma, at least six months in Customer Care Omnichannel, and strong communication and sales skills. The incumbent will mentor teammates and use systems like AS/400, WebSOE, Salesforce and Oceana to

Qualifications

• High school diploma or equivalent required.
• Six months' experience in Customer Care Omnichannel.
• Ability to upsell and meet quality expectations.

Responsibilities

• Answers inbound sales and service calls and emails to process orders and troubleshoot.
• Upsell to increase sales and quote conversions.
• Collaborate with Field Sales to promote solutions and revenue generation.
• Utilize MSC systems (AS/400, WebSOE, Salesforce, Oceana, MSC website) to resolve customer needs.
• Mentor and train Regional Omnichannel Representatives.

Skills

Customer service

Sales skills

MSC systems

Communication skills

Industry knowledge

Mentoring

Collaboration

Education

High school diploma or equivalent

Tools

AS/400

Salesforce

Oceana

WebSOE

MSC website

Job description

MSC Industrial Direct Co.,Inc. is seeking a Representative, Customer Care – Regional Omnichannel to handle customer voice and email interactions, quote, sell and service MSC's Medium, Large and Extra Large customers, and collaborate with Field Sales Associates.

The role requires a high school diploma, at least six months in Customer Care Omnichannel, and strong communication and sales skills. The incumbent will mentor teammates and use systems like AS/400, WebSOE, Salesforce and Oceana to