Enterprise CSM - Drone-Detection Platform (Remote)

Peskind Executive Search; Columbia (SC); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation package with performance incentives

Comprehensive benefits

Collaborative, remote-first culture

Job summary

A technology recruitment firm is seeking a Customer Success Manager to work with enterprise clients in a remote setting. This role involves managing client relationships, ensuring successful adoption of services, and driving account growth. Ideal candidates have over 3 years of experience in customer success or account management within a SaaS environment and possess strong communication skills. The position offers competitive compensation and a collaborative culture.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Client Services in a SaaS or enterprise technology environment.
• Proven ability to manage enterprise accounts with multiple stakeholders.
• Experience working with state/local government, energy, utilities, or industrial clients is a plus.

Responsibilities

• Serve as the main point of contact for assigned enterprise clients across onboarding, adoption, and renewal.
• Track account health, mitigate churn risks, and ensure contract renewals.
• Build long-term, trusted advisor relationships with key decision-makers.

Skills

Customer Success

Account Management

Communication

Problem-Solving

Customer Advocacy

Job description

A technology recruitment firm is seeking a Customer Success Manager to work with enterprise clients in a remote setting. This role involves managing client relationships, ensuring successful adoption of services, and driving account growth. Ideal candidates have over 3 years of experience in customer success or account management within a SaaS environment and possess strong communication skills. The position offers competitive compensation and a collaborative culture.