Enterprise CS Leader - Creative Cloud Success

Adobe Inc.; San Jose (CA); On-site; USD 162,000 - 234,000; Full time

Job summary

Adobe Inc. is seeking a Senior Creative Cloud Customer Success Manager to partner with enterprise customers, driving adoption and value realization across Creative Cloud.

You will build trusted advisor relationships, present to power users through to the C-suite, and coordinate cross-functional teams to deliver outcomes that align with business goals. The role requires a strong track record in customer success or solutions consulting, familiarity with Creative Cloud tools, and a collaborative

Qualifications

• 5+ years in customer success, sales, or solutions consulting in creative or technology industries.
• Track record of hitting customer success metrics or sales quota, and navigating complex customer challenges to resolution.
• A creative mentality, curiosity, and desire to improve products, processes, or experiences.
• Familiarity with creative software - Creative Cloud, Canva, Figma, or similar.

Responsibilities

• Own the customer relationship end-to-end, with accountability for activation, adoption, engagement, expansion, and health scores.
• Guide customers through implementation and onboarding, ensuring they hit their goals and get maximum value from the product.
• Position Adobe's full Creative Cloud portfolio - core creative applications, Firefly, Frame.io, and Adobe Express - in ways that connect directly to customer goals and business outcomes.
• Maintain deep product expertise and serve as a trusted advisor, including through executive presentations and point-of-view documents.
• Partner with Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing to drive successful launches, identify growth opportunities, and expand accounts.
• Identify accounts with deployment risk and collaborate across the sales team to build and implement remediation plans.
• Capture customer feedback, identify trends, and surface actionable insights to product and marketing teams.

Skills

Customer success

Sales

Solutions consulting

Executive presentation

Relationship building

Creative software familiarity

Education

Bachelor's degree or equivalent experience

Tools

Creative Cloud

Canva

Figma

Frame.io

Adobe Express

Job description

Adobe Inc. is seeking a Senior Creative Cloud Customer Success Manager to partner with enterprise customers, driving adoption and value realization across Creative Cloud.

You will build trusted advisor relationships, present to power users through to the C-suite, and coordinate cross-functional teams to deliver outcomes that align with business goals. The role requires a strong track record in customer success or solutions consulting, familiarity with Creative Cloud tools, and a collaborative