Customer Experience Lead — AI for CPG, Equity

glimpse; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary with meaningful equity

Direct impact on company growth

Fast feedback loops in NYC team

Job summary

Glimpse is looking for a Customer Experience Manager to enhance customer success within mid-market and enterprise accounts. This role involves project management for data integrations and improving customer experiences through automation and feedback integration.

The ideal candidate has 2 to 6 years of experience in a technical customer success role and excels in dynamic environments. Competitive salary and equity opportunities are offered as you help shape operations for CPG brands.

Qualifications

• 2-6 years in a technical customer success or solutions role.
• Direct experience in enterprise or complex B2B environments.
• Ability to operate in fast-moving environments.

Responsibilities

• Own post-sale experience for customers, driving time-to-value.
• Assist with onboarding and coordinate across teams.
• Monitor adoption and intervene proactively.

Skills

Customer success

Communication

Technical fluency

Operational problem-solving

Education

Technical degree in Engineering or Computer Science

Job description

Glimpse is looking for a Customer Experience Manager to enhance customer success within mid-market and enterprise accounts. This role involves project management for data integrations and improving customer experiences through automation and feedback integration.

The ideal candidate has 2 to 6 years of experience in a technical customer success role and excels in dynamic environments. Competitive salary and equity opportunities are offered as you help shape operations for CPG brands.