Enterprise Creditors' Rights Account Manager — Remote

Bazeta; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Proof is hiring an Enterprise Account Manager to own post-contract relationships for Creditors' Rights accounts. You will onboard, ramp, retain, and grow new logos across multiple states, manage onboarding blockers, and align platform configuration with contracts.

You will serve as the primary day-to-day contact, conduct regular reviews, monitor health metrics, and drive expansion opportunities while navigating complex operational workflows and SLA requirements.

Qualifications

• 3+ years of account management or client services experience in a B2B environment.
• Experience with creditors’ rights law firms, law firms generally, or in the legal services space is strongly preferred.
• Clear, direct communication skills; ability to write straightforward status updates and escalations.
• Proactive mindset; you surface problems before they become crises.
• Comfort with operational complexity including billing exceptions, e-filing, and compliance workflows.

Responsibilities

• Onboarding and Scoping: lead onboarding, define state footprint, reporting requirements, ramp milestones.
• Retention and Account Health: be the primary day-to-day contact, conduct monthly reviews and enterprise QBRs.
• Expansion and Growth: identify and negotiate expansion opportunities, own renewals.
• Platform and Industry Fluency: develop deep knowledge of the platform and end-to-end service workflow.
• Learn state-specific service of process rules and filing SLAs for active jurisdictions.

Skills

Account management

B2B

Legal services

Creditors' rights

Strong communication

Organizational discipline

Job description

Proof is hiring an Enterprise Account Manager to own post-contract relationships for Creditors' Rights accounts. You will onboard, ramp, retain, and grow new logos across multiple states, manage onboarding blockers, and align platform configuration with contracts.

You will serve as the primary day-to-day contact, conduct regular reviews, monitor health metrics, and drive expansion opportunities while navigating complex operational workflows and SLA requirements.