Enterprise Collaboration Engineer — Teams, AV & Streaming

Leidos; Washington (District of Columbia); Vor Ort; USD 70.000 - 126.000; Vollzeit

Zusammenfassung

Leidos in the United States (Washington, DC area) is seeking a Collaboration Platform Support professional to deploy, configure, and maintain Microsoft Teams Rooms and SharePoint, and to troubleshoot incidents across unified communications for SEC ISS operations.

You will provide day-to-day AV/VTC and streaming support, coordinate with senior engineers, and contribute to SOPs and user documentation while ensuring security compliance and integration with the enterprise network and identity

Qualifikationen

• Bachelor's Degree and 2+ years of experience in collaboration technology support or engineering roles in enterprise environments.
• Experience deploying and troubleshooting unified communication platforms, including Microsoft Teams and SharePoint.
• Experience supporting AV systems, video conferencing, and live/on-demand streaming technologies, including secure integration with network infrastructure.
• Technical Skills: Microsoft Teams, Microsoft Teams Rooms, SharePoint, and Microsoft 365 collaboration capabilities; Enterprise conferencing tools and troubleshooting; AV/VTC and streaming operations; Incident handling and user support; Collaboration platform security compliance and cross-platform integration.

Aufgaben

• Collaborate to deploy, configure, and maintain collaboration platforms including Teams Rooms and SharePoint.
• Troubleshoot incidents and service requests affecting unified communications and collaboration tool functionality.
• Coordinate with senior engineers and ISS teams to implement approved collaboration solutions and updates.
• Support integration of collaboration services with enterprise network, endpoint, and identity infrastructure.
• Provide day-to-day support for AV/VTC systems, endpoints, displays, microphones, and conferencing peripherals.
• Assist with live and on-demand streaming for enterprise meetings and events, including setup and issue resolution.
• Record incidents and resolutions in ticketing systems and contribute to SOPs and runbooks.
• Assist user training and adoption, and develop user-facing documentation and security/compliance practices.

Kenntnisse

Microsoft Teams

Microsoft Teams Rooms

SharePoint

Microsoft 365 collaboration

AV/VTC systems support

Video streaming operations

Incident handling

Security/compliance awareness

Cross-team collaboration

Scripting/Automation (basic)

Ausbildung

Bachelor's Degree

Tools

ServiceNow

Jobbeschreibung

Leidos in the United States (Washington, DC area) is seeking a Collaboration Platform Support professional to deploy, configure, and maintain Microsoft Teams Rooms and SharePoint, and to troubleshoot incidents across unified communications for SEC ISS operations.

You will provide day-to-day AV/VTC and streaming support, coordinate with senior engineers, and contribute to SOPs and user documentation while ensuring security compliance and integration with the enterprise network and identity