Collaboration Engineer

Leidos; Washington (District of Columbia); On-site; USD 70,000 - 126,000; Full time

Job summary

Leidos in the United States (Washington, DC area) is seeking a Collaboration Platform Support professional to deploy, configure, and maintain Microsoft Teams Rooms and SharePoint, and to troubleshoot incidents across unified communications for SEC ISS operations.

You will provide day-to-day AV/VTC and streaming support, coordinate with senior engineers, and contribute to SOPs and user documentation while ensuring security compliance and integration with the enterprise network and identity

Qualifications

• Bachelor's Degree and 2+ years of experience in collaboration technology support or engineering roles in enterprise environments.
• Experience deploying and troubleshooting unified communication platforms, including Microsoft Teams and SharePoint.
• Experience supporting AV systems, video conferencing, and live/on-demand streaming technologies, including secure integration with network infrastructure.
• Technical Skills: Microsoft Teams, Microsoft Teams Rooms, SharePoint, and Microsoft 365 collaboration capabilities; Enterprise conferencing tools and troubleshooting; AV/VTC and streaming operations; Incident handling and user support; Collaboration platform security compliance and cross-platform integration.

Responsibilities

• Collaborate to deploy, configure, and maintain collaboration platforms including Teams Rooms and SharePoint.
• Troubleshoot incidents and service requests affecting unified communications and collaboration tool functionality.
• Coordinate with senior engineers and ISS teams to implement approved collaboration solutions and updates.
• Support integration of collaboration services with enterprise network, endpoint, and identity infrastructure.
• Provide day-to-day support for AV/VTC systems, endpoints, displays, microphones, and conferencing peripherals.
• Assist with live and on-demand streaming for enterprise meetings and events, including setup and issue resolution.
• Record incidents and resolutions in ticketing systems and contribute to SOPs and runbooks.
• Assist user training and adoption, and develop user-facing documentation and security/compliance practices.

Skills

Microsoft Teams

Microsoft Teams Rooms

SharePoint

Microsoft 365 collaboration

AV/VTC systems support

Video streaming operations

Incident handling

Security/compliance awareness

Cross-team collaboration

Scripting/Automation (basic)

Education

Bachelor's Degree

Tools

ServiceNow

Job description

PRIMARY RESPONSIBILITIES

• Collaboration Platform Support and Deployment
  • Assist in deploying, configuring, and maintaining collaboration platforms, including Microsoft Teams Rooms and SharePoint.
  • Troubleshoot incidents and service requests affecting unified communications and collaboration tool functionality.
  • Coordinate with senior engineers and related ISS teams to implement approved collaboration solutions and updates.
  • Support integration of collaboration services with enterprise network, endpoint, and identity infrastructure.
• AV/VTC and Streaming Operations
  • Provide day-to-day support for conference room AV/VTC systems, including endpoints, displays, microphones, and conferencing peripherals.
  • Help maintain readiness and performance of Teams and other enterprise conferencing services used across SEC operations.
  • Support live and on-demand video streaming for enterprise meetings and events, including setup, monitoring, and rapid issue resolution.
  • Escalate complex AV/VTC and streaming issues to senior staff or vendors and track remediation through closure.
• Service Quality, Documentation, and Operational Support
  • Respond to user-reported collaboration and conferencing issues in accordance with SEC ISS service expectations and SLA objectives.
  • Record incidents, requests, troubleshooting actions, and outcomes in approved ticketing and reporting workflows.
  • Assist with development and maintenance of SOPs, runbooks, and support documentation for collaboration services.
  • Participate in testing, validation, and change support activities to reduce service disruption during updates.
• User Enablement and Security Compliance
  • Assist with user training and adoption support for collaboration tools, meeting workflows, and standard practices.
  • Develop and maintain user-facing documentation, quick guides, and knowledge articles for recurring support needs.
  • Apply approved security and compliance requirements when supporting collaboration and conferencing platforms.
  • Collaborate with stakeholders to improve user experience, communication quality, and service consistency.

REQUIRED QUALIFICATIONS

• This position is restricted to U.S. citizens only. Applicants must not hold dual citizenship with any other country to be eligible for work under this contract.
• The ability to obtain and maintain SEC Public Trust (or higher if required).
• Bachelors Degree and 2+ years of experience in collaboration technology support or engineering roles in enterprise environments.
• Experience deploying and troubleshooting unified communication platforms, including Microsoft Teams and SharePoint.
• Experience supporting AV systems, video conferencing, and live/on-demand streaming technologies, including secure integration with network infrastructure.
• Technical Skills:
  • Microsoft Teams, Microsoft Teams Rooms, SharePoint, and Microsoft 365 collaboration capabilities
  • Enterprise conferencing tools (e.g., Microsoft Teams) and conferencing system troubleshooting
  • AV/VTC systems support and video streaming operations for enterprise meetings/events
  • Incident/request handling, documentation, and user support in structured IT service environments
  • Collaboration platform security compliance and cross-platform integration

PREFERRED QUALIFICATIONS

• Experience supporting Microsoft 365 GCC environments and monitoring service health through M365 administrative tools.
• Experience supporting high-visibility enterprise events requiring live streaming, captioning coordination, or post-event media support.
• Familiarity with ITSM/ticketing platforms (e.g., ServiceNow) in SLA-driven federal support environments.
• Working knowledge of federal cybersecurity/compliance expectations (e.g., FISMA-aligned controls, zero trust principles).
• Experience using basic scripting/automation to improve collaboration platform operations and reporting.
• Microsoft 365 Certified: Teams Administrator Associate (MS-700)
• Microsoft 365 Certified: Administrator Expert (MS-102)
• AVIXA CTS

Pay Range: $69,550.00 - $125,725.00

Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026.

Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

For more information, visit www.Leidos.com.

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.