Enterprise Client Success Manager ClassWallet

HelpfulRemote; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote-friendly

Travel opportunities 10-20%

Job summary

HelpfulRemote is seeking an Enterprise Client Success Manager to oversee relationships with large, government-related clients using ClassWallet’s digital wallet platform. You’ll drive adoption, renewals, and expansion while coordinating with sales, product, marketing, and support teams.

The role requires about 2 years in an enterprise CS role, strong written, verbal, and presentation skills, and CRM experience. Some travel (10–20%) is expected; PMP certification is preferred.

Qualifications

• 2 years in an enterprise client success role.
• Experience with state or local government is a plus.
• Strong written, verbal, and presentation skills; CRM experience.

Responsibilities

• Manage relationships with large government-related clients using ClassWallet’s platform.
• Drive product adoption, renewals and expansion while coordinating with cross-functional teams.
• Help meet client goals through collaboration with sales, product, marketing and support.

Skills

Communication

Presentation skills

Negotiation

Education

PMP certification (preferred)

Tools

CRM tools

Job description

This role manages relationships with large, often government-related clients using ClassWallet’s digital wallet platform for distributing and tracking public funds. The manager acts as the main contact for assigned accounts, working to drive product adoption, renewals, and expansion while coordinating with sales, product, marketing, and support teams to meet client goals.

Candidates should have about 2 years of experience in an enterprise client success role, ideally within state or local government. Strong written, verbal, and presentation skills are required, along with negotiation ability, experience using CRM tools, and a track record of meeting performance goals. A PMP certification is preferred, and some travel (10-20%) is expected.

This is a full-time position open to candidates based in the United States, with remote flexibility and occasional travel for client meetings.

Applicant tracking systems sit between most online applications and the hiring manager. If your resume hasn't been looked at with that in mind lately, it's worth a second opinion.