Enterprise Client Success Manager- $280K OTE

MyOutDesk; Sacramento (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

MyOutDesk is seeking an Enterprise Client Success Manager to drive growth for top accounts and build trusted, long-term partnerships with executives. You will shape strategy, influence decision-makers, and lead cross-functional teams to deliver measurable outcomes across multi-year plans.

You'll own executive relationships, champion expansion opportunities, and ensure exceptional client outcomes while maintaining high retention.

Qualifications

• 7+ years in Enterprise Account Management or Client Success in a services context.
• Proven track record growing enterprise accounts while maintaining strong retention.
• Experience guiding long sales cycles and complex relationships, with executive stakeholders.

Responsibilities

• Serve as the primary strategic advisor for a portfolio of Key Accounts.
• Lead Quarterly Business Reviews and deliver executive-ready presentations.
• Drive revenue growth through expansion and multi-year account plans.
• Manage multi-stakeholder relationships across departments and C-suite.
• Proactively identify risks and coordinate cross-functional teams to resolve issues.

Skills

Enterprise account mgmt

Executive presence

QBR leadership

Salesforce CRM

Strategic consulting

Communication skills

Tools

CRM software

Job description

Drive Growth On Our Top Enterprise Accounts. Build Executive Partnerships.

Are you ready to drive growth and lead best in class relationships with some of the most valuable clients in the business?

As an Enterprise Client Success Manager at MyOutDesk, you'll step into a highly strategic, client-facing role where your ability to build trust and drive results directly shapes the success of our key accounts.

You'll work side-by-side with executive stakeholders, acting as a trusted advisor who shapes long-term strategy, drives operational excellence, and unlocks multi-year revenue growth. You'll champion the customer's perspective internally while spotting expansion opportunities that create measurable impact.

If you have a track record of growing enterprise accounts, thrive in executive-level conversations, and have experience in navigating complex business challenges this is your next move.

The Impact You'll Make:

Our Enterprise Client Success Managers are responsible for driving growth with their assigned clients. You'll partner with business line and department managers, as well as C-suite executives, influence business decisions, and create long-term partnerships that drive retention, expansion, and sustainable growth.

This is more than account management; this is a strategic leadership role focused on delivering exceptional client outcomes, uncovering growth opportunities, and becoming a trusted advisor to global organizations.

What You'll Own:

Executive Relationship Management

• Serve as the primary strategic advisor for a portfolio of Key Accounts.
• Build trusted relationships with line and department managers, C-suite executives and senior decision-makers.
• Lead Quarterly Business Reviews (QBRs).
• Deliver executive presentations focused on business outcomes and growth opportunities.
• Multi-thread relationships across multiple departments and stakeholders.

Strategic Account Growth

• Drive revenue growth across existing enterprise customers.
• Partner with key client stakeholders on expansion initiatives.
• Identify expansion opportunities through consultative business conversations.
• Develop annual strategic account plans and multi-year growth roadmaps.
• Build long-term account strategies that maximize customer lifetime value.

Client Success & Retention

• Maintain outstanding client retention while growing existing business.
• Lead complex issue resolution with urgency and professionalism.
• Proactively identify risks before they impact the client experience.
• Create ongoing experiences that turn clients into loyal advocates and referral partners.

What Success Looks Like in Your First Year:

In this role, you'll build lasting partnerships with your portfolio of key clients while delivering measurable business impact. Success means:

• Driving consistent growth across your portfolio through strategic account expansion and increased net seats placed with the clients.
• Strengthening long-term client partnerships by maintaining exceptional retention and account health.
• Becoming a trusted advisor to internal and external stakeholders through strategic planning, executive business reviews, and consultative guidance.
• Delivering an exceptional client experience that results in high customer satisfaction and long-term loyalty.
• Solving complex business challenges quickly and effectively while coordinating cross-functional teams
• Identifying new opportunities to increase client value and expand existing partnerships.
• Building a portfolio of enterprise clients who view MyOutDesk as an indispensable business partner.

Required Experience:

• 7+ years of Enterprise Account Management, Client Success Management, Key Account Management, in a services based industry
• Proven success growing existing enterprise accounts while maintaining exceptional client retention
• Experience managing long account management cycles and complex enterprise relationships
• Strong executive presence with outstanding verbal, written, and presentation skills
• Experience leading Quarterly Business Reviews (QBRs)
• Strategic consulting experience with executive stakeholders
• Strong business acumen with the ability to influence executive-level conversations
• Salesforce CRM experience (or comparable CRM platform)
• Exceptional organization, prioritization, and time management skills

Preferred Industry Background:

We're especially interested in candidates with experience in:

• Business Process Outsourcing (BPO)
• Staffing & Full Cycle Recruiting
• Workforce Solutions
• Professional Services
• Managed Services
• Service-based solution sales
• Human capital or talent solutions
• Candidates from fast-growing, mid-sized organizations who know how to build relationships, solve problems creatively, and drive results without relying on large support teams are highly encouraged to apply.

Company Description:

MyOutDesk is a global staffing and talent solutions company with nearly 20 years of experience helping businesses scale through high-performing remote teams. With operations across the United States, Latin America, and Africa, we deliver world-class talent while prioritizing collaboration, career growth, and work-life balance.

Recognized as a Top 50 Fastest-Growing Company and an Inc. 5000 award winner, MyOutDesk is committed to long-term success for both our clients and our people. Join us and be part of a global team built for impact.