Enterprise Client Partner - Retail, CPG & Pharma

Knit; Los Angeles (CA); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive Salary

Equity Options

Healthcare

Laptop Provided

Onboarding stipend

401(k) match

Flexible Time-Off

Hybrid Working

Job summary

Knit, the AI-native research agency, is seeking a Client Partner – Retail, CPG & Pharma to lead and grow our enterprise partnerships. You’ll manage 10-20 accounts across retail, CPG and pharma, guiding renewals, expansions, and cross-sells while aligning with Success, Research, and Product teams.

This remote-first role prioritizes candidates in major US hubs; travel for in-person meetings and industry conferences.

Qualifications

• 7+ years of enterprise account management and strategic sales experience.
• Direct experience selling into retailers, CPG manufacturers, or pharma/healthcare.
• Experience owning and leading customer relationships within Fortune 500s.
• Proven ability to manage $1M+ enterprise relationships and six- to seven-figure contracts.
• Strong collaboration skills across cross-functional teams (CS, Research, Product).

Responsibilities

• Own and grow a portfolio of 10-20 enterprise accounts in Retail, CPG & Pharma, including both existing clients and targeted net-new logos.
• Drive renewals and expansion, ensuring partnership grows in scope, scale, and value year over year.
• Uncover and pursue new opportunities within existing and prospective accounts—identifying new business units, teams, and use cases where Knit’s platform can deliver value, such as shopper journey and path-to-purchase, packaging and claims testing, assortment and category strategy, innovation pipelines, brand positioning, and patient and HCP (healthcare professional) research.
• Act as a strategic advisor to senior Consumer & Shopper Insights, Category Management, Brand, Commercial Insights, and Market Research leaders, helping them expand how they use Knit’s AI-native platform across teams and business challenges.
• Develop and execute account plans that identify whitespace, prioritize client goals, map key stakeholders, and drive consistent revenue growth.
• Lead commercial negotiations—owning renewals, upsells, and cross-sells in collaboration with Sales Leadership
• Collaborate deeply with Customer Success, Research, and Product to ensure clients realize full value from Knit today - and evolve alongside our platform as new capabilities emerge
• Represent Knit externally at Retail, CPG & Pharma conferences, client summits, and industry events, strengthening brand visibility and deepening client relationships.
• Maintain high standards for pipeline integrity, forecasting accuracy, and documentation across every stage of the renewal and expansion process.

Skills

Enterprise account management

Strategic sales

Client partnerships

Fortune 500 experience

Negotiation leadership

Job description

Knit, the AI-native research agency, is seeking a Client Partner – Retail, CPG & Pharma to lead and grow our enterprise partnerships. You’ll manage 10-20 accounts across retail, CPG and pharma, guiding renewals, expansions, and cross-sells while aligning with Success, Research, and Product teams.

This remote-first role prioritizes candidates in major US hubs; travel for in-person meetings and industry conferences.