Enterprise Client Growth & Success Lead II

NEXTGEN Healthcare; Atlanta (GA); On-site; USD 100,000 - 140,000; Full time

Job summary

NextGen Healthcare is seeking a Client Success Manager II to drive satisfaction and retention across a portfolio of enterprise clients in the Atlanta area. You will collaborate with subject matter experts and client stakeholders to set strategy and ensure successful implementation and ongoing value realization.

You will engage with executives and physician champions, lead cross-functional initiatives, and contribute to product feedback to support growth and renewals.

Qualifications

• 8 years' account management or related field.
• 6 years' Healthcare Information Technology (HIT) vendor experience.
• Experience with enterprise accounts (multi-million) and complex deployments.
• Knowledge of NextGen or comparable portfolio of solutions.
• Proven track record of improving client satisfaction, retention and growth.

Responsibilities

• Manage a portfolio of Mid-Market and Enterprise clients as trusted advisor and escalation point.
• Collaborate with internal teams and client executives to set vision, objectives and annual goals.
• Lead cross-functional initiatives aligning with client priorities and driving outcomes.
• Build relationships with C-suite leaders and physician champions to advance shared objectives.
• Establish governance, risk management, and regular communications to ensure delivery and contracts.
• Identify growth opportunities within existing accounts to expand revenue.
• Plan and conduct regular business reviews with clients and internal SMEs to track progress.
• Monitor client health across financial, operational and risk dimensions and mitigate issues.

Skills

Account management

Executive communication

Cross-functional collaboration

Healthcare IT

Client retention

Education

Bachelor's degree in business/healthcare

Tools

CRM software

Job description

NextGen Healthcare is seeking a Client Success Manager II to drive satisfaction and retention across a portfolio of enterprise clients in the Atlanta area. You will collaborate with subject matter experts and client stakeholders to set strategy and ensure successful implementation and ongoing value realization.

You will engage with executives and physician champions, lead cross-functional initiatives, and contribute to product feedback to support growth and renewals.