Enterprise Client Experience Director

HDR; San Francisco (CA); On-site; USD 181,000 - 326,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

Retirement plan with employer match

Tuition reimbursement

Job summary

HDR is seeking a seasoned Client Experience Director to lead our enterprise-wide client experience strategy. You will translate client insights into strategic and operational actions, fostering a client-centric culture across HDR.

The role partners with business groups, operations, marketing, and project delivery to elevate client loyalty and long‑term growth. With 15+ years in A/E/C and strong executive communication, you will drive governance, workshops, and continuous improvement, shaping

Qualifications

• 15+ years progressive experience in the A/E/C industry

Responsibilities

• Lead enterprise-wide client experience program and strategy.
• Foster a client-centered culture across HDR and partner with leaders to embed client-focused behaviors.
• Oversee client feedback systems, measure key metrics, and drive continuous improvement.
• Collaborate with IT and marketing to optimize tools and dashboards for client experience.

Skills

Executive communication

Cross-functional leadership

Strategic program management

Relationship-building

Change management

Client feedback systems

Analytical thinking

Public speaking

Project governance

Education

Bachelor’s degree in business, marketing, communications, organizational leadership, engineering, architecture, or related field

Tools

CRM systems

Analytics dashboards

Client feedback tools

Job description

HDR is seeking a seasoned Client Experience Director to lead our enterprise-wide client experience strategy. You will translate client insights into strategic and operational actions, fostering a client-centric culture across HDR.

The role partners with business groups, operations, marketing, and project delivery to elevate client loyalty and long‑term growth. With 15+ years in A/E/C and strong executive communication, you will drive governance, workshops, and continuous improvement, shaping