Enterprise Client Account Manager III (Future Opportunity)

110 Alaska Communications Systems Holdings, Inc.; Anchorage (AK); On-site; USD 110,000 - 145,000; Full time

Job summary

Alaska Communications is seeking a Client Account Manager III to drive revenue growth with large, strategic accounts in Alaska. You will lead account teams, analyze client needs, and present tailored telecommunications solutions.

This role focuses on building lasting relationships, closing deals, and coordinating with internal teams to ensure service excellence and profitability.

Qualifications

• Bachelor's degree required; equivalent education/experience may substitute.
• Four+ years of progressive sales experience with mid/major business customers.
• Telecom experience preferred but not required.

Responsibilities

• Meet or exceed revenue objectives for telecom/IT products and services.
• Sell products by analyzing needs, evaluating services, and presenting solutions.
• Close deals and ensure proper billing and implementation.
• Maintain ongoing relationships to maximize revenue and profit.
• Develop leads through events and professional networks.
• Prepare estimates and bids; negotiate contract details.
• Consult with clients post-sale to resolve issues and provide support.
• Collaborate with internal teams to improve customer satisfaction.
• Prepare account analyses for management; monitor opportunities and trends.
• Identify opportunities, threats, and industry trends; update customer profiles.
• Perform additional duties and projects as assigned.

Skills

Customer focus

Accountability

Sales ability

Relationship building

Technical aptitude

Business acumen

Communications skills

Assertiveness

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

Microsoft Office

Salesforce

Job description

Position Summary

The Client Account Manager III sells Alaska Communications products or services and maintains relationships with existing or potential longer sales cycle accounts. Primary responsibilities include expanding and developing accounts, providing customer service, and ensuring a positive customer experience. The role serves as a team leader, providing professional leadership and coordination for the team on each account. Accounts are large, highly strategic, with complex solution requirements. The manager is responsible for developing and executing the master strategy on strategic accounts to meet company revenue objectives.

Essential Functions

• Meet or exceed assigned revenue objectives for telecommunications/IT products and services by developing and executing strategic sales plans to business customers.
• Sell Alaska Communications products by analyzing customer needs, evaluating new services and equipment, determining potential improvements, and presenting solutions.
• Close deals and ensure sales are properly executed and billed.
• Maintain ongoing relationships with customers to meet their telecommunications needs and maximize revenue and profit, resolving service, product, and billing issues.
• Manage relationships with all assigned accounts to maintain current revenue streams and capitalize on new opportunities.
• Develop leads for potential customers through community events, professional organizations, and other appropriate means.
• Prepare estimates and bids that meet specific customer needs and negotiate contract details.
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
• Develop and maintain collaborative relationships with internal employees and improve processes that enhance customer satisfaction or increase profitability.
• Prepare analysis of accounts for management as scheduled or requested.
• Identify opportunities, competitive threats, and industry trends and consistently update detailed customer profiles.
• Perform additional duties as assigned and complete projects not specified in this description.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Minimum Qualifications

• Customer Focused – keeping customer interests paramount and providing a positive customer experience.
• Accountability – accepting responsibility and accounting for actions.
• Sales Ability – using appropriate interpersonal styles and communication methods to gain acceptance of products, services, or ideas.
• Relationship Building – building effective relationships with customers and co‑workers.
• Technical Aptitude – quickly learning and using complex systems and applications.
• Business Acumen – grasping and understanding business concepts, making decisions, forecasting sales, and analyzing financial information.
• Communications Skills – communicating (written, verbal, aural) with a high degree of professionalism.
• Assertiveness – acting in a self‑confident manner to facilitate completion of assignments.

Education and Experience

Education Required: Bachelor’s degree in Business Administration, Marketing, or a closely related field. Equivalent education, experience, and training may substitute on a year‑for‑year basis.

Experience Required: Four (4) years of progressive sales experience selling products or services to mid/major sized business customers. Substitutions may include Sales Team Management, Profit and Loss Management, Technical Product/Sales Training, or Vendor Relationship Management.

Preferred: One (1) year or more of telecommunications experience.

Computer Skills

Proficiency with the Microsoft Office suite (Word, Excel, Access, PowerPoint, Outlook). SalesForce proficiency preferred.

Additional Requirements

Valid driver’s license required.