SMB Client Account Manager (Future Opportunity)

110 Alaska Communications Systems Holdings, Inc.; Anchorage (AK); On-site; USD 50,000 - 70,000; Full time

Job summary

110 Alaska Communications Systems Holdings, Inc. is seeking a Client Account Manager Level I or II to join our Small-Medium Business Sales team in Anchorage, Alaska. This role is pivotal in retaining and expanding our customer base, acting as a partner to clients by showcasing our technology solutions.

The ideal candidate will possess strong sales abilities, a technical aptitude, and excellent communication skills. Responsibilities include exceeding sales goals, conducting client visits, and maintaining customer relationships to ensure positive experiences.

Qualifications

• Customer-focused mindset with a dedication to enhancing customer experiences.
• Proven sales ability in uncovering customer business needs and communicating effective solutions.
• Strong relationship-building skills with customers and coworkers.

Responsibilities

• Meet or exceed sales goals by assessing customer needs and closing sales.
• Conduct face-to-face visits to develop relationships and increase revenue.
• Prepare sales documentation and activity reports.

Skills

Customer Focused

Sales Ability

Relationship Building

Technical Aptitude

Communications Skills

Education

Associate degree or Bachelor’s degree in business administration or related field

Tools

Microsoft Office suite

Job description

Position Summary

Client Account Manager Level I or II works as part of our Small‑Medium Business (SMB) Sales team to retain and grow our existing customer base. I/II act as a business partner to existing customers, driving increased sales and revenue by demonstrating the value of our products and services. This role introduces ACS end‑to‑end technology solutions to enable customers to solve current and future business needs.

Essential Functions

• Meets or exceeds sales goals by assessing customer needs, strategically identifying ACS solutions, and closing sales.
• Conducts face‑to‑face visits to develop relationships and expand revenue sources; spends at least 60% of the week off‑site with customers.
• Performs account reviews to ensure contracts and account information are up to date while prospecting for additional sales opportunities.
• Prepares sales documentation, activity reports, and forecasts.
• Receives and follows up on sales leads from the customer call center and website through to closing.
• Maintains ongoing relationships with accounts to ensure positive experiences and maximize sales opportunities.
• Develops and maintains collaborative relationships with internal stakeholders.
• Takes initiative to improve processes that enhance customer satisfaction and increase profit.
• Performs other duties as assigned and completes special projects.

Minimum Qualifications

• Customer Focused – Think and act in ways that put customers first.
• Accountability – Accept responsibility for actions.
• Sales Ability – Uncover customer business needs and communicate solutions effectively.
• Relationship Building – Effectively build relationships with customers and coworkers.
• Technical Aptitude – Quickly learn and use complex systems and applications.
• Business Acumen – Communicate professionally, make decisions, forecast sales, and analyze financial information.
• Communications Skills – Written, verbal, aural communication at a high professional level.

Education

Associate degree or Bachelor’s degree in business administration, marketing, information technology, or a closely related field. Alternate education and training may substitute on a year‑for‑year basis.

Experience

• Two (2) years in a quota‑carrying sales environment selling products/services to small and medium business customers.
• Alternate experience and education may substitute on a year‑for‑year basis.
• Preferred: One (1) year of telecommunications or information technology experience.

Computer Skills

• Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

Additional Requirements

• Valid driver’s license required.