Enterprise Claims & Risk Operations Specialist

Dutch Bros Coffee; Tempe (AZ); On-site; USD 48,000 - 60,000; Full time

Job summary

Dutch Bros Coffee is seeking a Claims Coordinator to support incident reporting, processing, investigation, and record-keeping across Workers’ Compensation, Property, Automobile, and General/Products Liability. You will work under the Risk & Claims Manager, liaising with brokers, insurers, and outside counsel, and may assist with process improvement and training documentation.

The role emphasizes maintaining accurate claims data, collaborating with internal teams, and leveraging

Qualifications

• High school diploma or GED required.
• 1–3 years of administrative or clerical support experience preferred.
• Strong communication and attention to detail.
• Experience with multiple systems and AI/automation is a plus.

Responsibilities

• Support incident/claims processing for workers' comp, property, auto, and liability.
• Collect claim information and ensure proper documentation.
• Maintain and progress a pending caseload across lines of coverage.
• Communicate timely updates to internal stakeholders and brokers.
• Assist in developing guidelines for incident reporting and claims handling.

Skills

Independent work

Analytical thinking

Data entry accuracy

AI / automation tools

Education

High school diploma/GED

Tools

Microsoft 365

Outlook

Teams

Smartsheet

Job description

Dutch Bros Coffee is seeking a Claims Coordinator to support incident reporting, processing, investigation, and record-keeping across Workers’ Compensation, Property, Automobile, and General/Products Liability. You will work under the Risk & Claims Manager, liaising with brokers, insurers, and outside counsel, and may assist with process improvement and training documentation.

The role emphasizes maintaining accurate claims data, collaborating with internal teams, and leveraging