Enterprise BPO Client Account Manager

Mass Markets; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

MCI is seeking a Call Center Client Account Manager I to manage complex BPO accounts, ensuring exceptional service delivery and operational success. The role is full-time, office-based with up to 20% travel, focusing on client relationships and program performance.

The ideal candidate will be a confident communicator with strong ownership and a results-driven work ethic, capable of coordinating between clients and operations teams.

Qualifications

• High school diploma or equivalent.
• Experience with data-entry utilizing a computer.
• Excellent written and verbal English communication skills.
• Ability to read and speak English fluently.
• Familiarity with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

Responsibilities

• Develop a detailed understanding of client products and services.
• Process design and implementation.
• Client scorecards and business reviews.
• Ongoing continuous improvement.
• Issue identification and resolution.
• Project management of new launches and initiatives.
• Program efficiency and financial performance.

Skills

Customer service

Communication

Problem solving

Time management

Microsoft Office

Attention to detail

Team collaboration

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

MCI is seeking a Call Center Client Account Manager I to manage complex BPO accounts, ensuring exceptional service delivery and operational success. The role is full-time, office-based with up to 20% travel, focusing on client relationships and program performance.

The ideal candidate will be a confident communicator with strong ownership and a results-driven work ethic, capable of coordinating between clients and operations teams.