Enterprise Backup & Recovery Administrator (IT Systems Specialist) ITS Department

City of Phoenix; Phoenix (AZ); Hybrid; USD 86,000 - 121,000; Full time

Benefits offered by this job

Pension plan

401a/457 plans

Medical plans

Wellness incentives

Dental & vision

Long-term disability

Transit pass

Tuition reimbursement

Paid time off

Parental leave

Student loan forgiveness

Job summary

City of Phoenix is seeking an Enterprise Backup & Recovery Administrator to join the Disaster Recovery team within ITS. The role focuses on designing and managing citywide backup and replication solutions to ensure rapid data protection and recovery.

Ideal candidates will have 3+ years in backup/disaster recovery, familiarity with Veeam, ITSM basics, and a willingness to work after hours. Hybrid telework is available with some in-office requirements.

Qualifications

• Three years of data backup or disaster recovery experience.
• CJIS background standards apply to finalists and FBI/State checks.
• Some positions may require operating City vehicles and a valid driver's license.

Responsibilities

• Design, implement, and manage citywide backup & replication solutions to protect critical data.
• Administer and maintain enterprise backup infrastructure (servers, storage, network).
• Monitor backup jobs, troubleshoot issues, and optimize performance.
• Create and update technical documentation for backup configurations and procedures.
• Implement security best practices for backup environments to safeguard data.
• Ensure compliance with data protection regulations and standards.

Skills

Backup & recovery

ITSM basics

Storage concepts

Networking concepts

Disaster recovery

Veeam Backup

Education

Bachelor's degree

Tools

Veeam

Job description

About This Position

The Information Technology Services (ITS) Department is seeking an Enterprise Backup & Recovery Administrator to join the Enterprise Infrastructure Services Disaster Recovery (DR) team. The Disaster Recovery team is responsible for analyzing recovery requirements associated with City of Phoenix mission essential IT functions and ensuring continuity of operations in the event of a disaster.

Responsibilities

The focus of this position is on providing comprehensive plans to recover IT systems and operations with minimal operating risk. Responsibilities and duties include, but are not limited to:

• Design, implement, and manage citywide backup & replication solutions to ensure the protection and recovery of critical data.
• Administer and maintain enterprise backup infrastructure, including servers, storage, and network components.
• Monitor backup jobs, troubleshoot issues, and optimize performance to ensure efficient data protection.
• Create and update technical documentation related to citywide backup solutions, configurations, and procedures.
• Implement security best practices for backup environments to safeguard sensitive data.
• Ensure compliance with industry regulations and standards related to data protection and backup strategies.

Telework Work Eligibility, Conditions, And Requirements

• This position is eligible for a hybrid telework schedule of up to three days per week, and two days in-office after the first 90 days of employment, contingent upon performance, attendance, and approval from the IT Disaster Recovery Manager.
• The role requires flexibility to attend in person meetings or trainings at a designated City work location as operational needs arise. This may include midday, or same day requests to report onsite as operational needs arise.
• Preference will be given to candidates residing locally or within the state of Arizona; however candidates willing to relocate by the time of hire are also encouraged to apply.

IDEAL CANDIDATE

• Excellent problem-solving and communication skills.
• Knowledge of IT Service Management best practices.
• Technical knowledge on backup & recovery processes and requirements.
• Strong understanding of storage, virtualization, and networking concepts.
• Willingness to work after hours on technical support calls and service request.
• In-depth knowledge of Veeam Backup & Restore Data Platform and associated technologies.
• Desire to implement security best practices for backup environments to safeguard sensitive data.

SALARY

Pay Range: $86,153.60 to $121,243.50 annually.

Hiring Range: $86,153.60 to $115,460.80 annually.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Benefits

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

For more details, visit: Unit 007 Benefits

Minimum Qualifications

• Three years of responsible experience in data backup, and/or disaster recovery.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• This position is subject to Criminal Justice Information Systems (CJIS) background standards. Candidates who receive a conditional offer of employment must be fingerprinted and will have their fingerprints used to check the Criminal History Records of the State of Arizona Department of Public Safety and the Federal Bureau of Investigation. Any records returned will be reviewed to determine the candidate's suitability for the job.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.

Preferred Qualifications

• Three years of experience as a Veeam Backup Administrator or in a similar role.
• Industry certifications such as Veeam Certified Engineer.
• Experience with/in:
  • Daily backup & recovery operations.
  • Disaster recovery planning and testing.
  • Collaborating with vendors and SME to resolve problems in a timely manner during and after business hours.
  • Ensuring compliance with industry regulations and standards related to data protection and backup strategies.
• Bachelor's degree in computer science, information technology, or relevant industry.

RECRUITMENT DATES

Recruitment closes October 19, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at [phone] or by text at [phone]. You may also fill out and submit a Reasonable Accommodation Request Form.

REFERENCE

Information Tech Systems Spec, JC:09560, ID# 63239, 09/30/26, USM, VM, Benefits:007

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.