Enterprise AV Technical Account Manager

Level 3 Audiovisual; Mesa (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Level 3 Audiovisual is seeking a highly experienced Technical Account Manager to serve as the trusted technical advisor for our enterprise clients. Reporting to the Engineering Manager, you will shape AV technology strategies and roadmaps that align with business goals, and act as the primary technical contact for accounts.

You will lead proof-of-concept initiatives, validate solutions, and provide ongoing consultation to optimize clients' AV environments while collaborating across engineering,

Qualifications

• High School Diploma or equivalent required.
• AVIXA CTS-D Certification required.
• AQAV CQD Certification required.
• AQAV CQT Certification required.
• Completion of Level 3 Installation Training - Networking Fundamentals.
• 10+ years of audiovisual industry experience preferred.
• Experience with enterprise customers and AV standards.

Responsibilities

• Serve as the primary client-facing technical contact for strategic enterprise accounts.
• Collaborate with customer stakeholders to develop system requirements, technology roadmaps, and AV architecture strategies.
• Present technology solutions, design options, and industry innovations to support customer decision-making.
• Lead proof-of-concept projects to evaluate and validate emerging technologies and AV solutions.
• Conduct regular customer meetings, including Quarterly Business Reviews (QBRs).
• Review and recommend enhancements to existing AV standards, infrastructure, and architecture decisions.
• Support vendor relationships and collaborate with internal engineering and operations teams to ensure successful project delivery and customer satisfaction.

Skills

Client communication

Stakeholder management

Multi-tasking

Collaboration

Education

AVIXA CTS-D Certification

AQAV CQD Certification

AQAV CQT Certification

Level 3 Installation Training - Networking Fundamentals

Advanced degree preferred

Tools

Microsoft Office

Job description

Level 3 Audiovisual is seeking a highly experienced Technical Account Manager to serve as the trusted technical advisor for our enterprise clients. Reporting to the Engineering Manager, you will shape AV technology strategies and roadmaps that align with business goals, and act as the primary technical contact for accounts.

You will lead proof-of-concept initiatives, validate solutions, and provide ongoing consultation to optimize clients' AV environments while collaborating across engineering,