Enterprise Architect – Global Service & Warranty Ecosystem

Talon Professional Services; Westminster (CO); On-site; USD 150,000 - 210,000; Full time

Job summary

Talon Professional Services is seeking an Enterprise Architect to lead the design and evolution of a global service, warranty, and support ecosystem across regions and stakeholders worldwide.

The role combines strategic leadership with hands-on architecture development, collaborating with Service, Support, Supply Chain, and IT to deliver scalable, secure solutions that meet today’s global demands. Onsite work is required in Westminster, CO.

Qualifications

• Extensive experience in enterprise or solution architecture focused on service, support or post-sales domains.
• Proven ability to design global service or warranty ecosystems across regions.
• Solid knowledge of customer support, case management and warranty processes.
• Hands-on work with ERP, CRM, FSM and related support platforms.
• Proficiency in system integration with APIs, event-driven architectures and middleware.
• Strong communication skills bridging technical and executive stakeholders.

Skills

Enterprise architecture

Service/warranty domain focus

Global multi-region design

ERP/CRM/FSM platforms

API & middleware integration

Stakeholder communication

Job description

Job Title: Enterprise Architect - Global Service & Warranty Ecosystem

Employment Type: Direct Hire

Are you a visionary enterprise architect with a passion for shaping global service ecosystems? Join a leading organization as an Enterprise Architect, where you'll spearhead the design and evolution of a comprehensive service, warranty, and support infrastructure that spans regions and stakeholders worldwide. This pivotal role combines strategic leadership with hands-on architecture development, ensuring our client delivers exceptional customer experiences while optimizing operational efficiency. Collaborate across functions such as Service, Support, Supply Chain, and IT to create scalable, secure, and interoperable solutions that meet today's complex global demands. If you thrive on translating business needs into innovative technology architectures and possess a deep understanding of service ecosystems, we want to hear from you!

Required Skills:

• Extensive experience in enterprise or solution architecture with a focus on service, support, or post-sales domains
• Proven expertise in designing global service or warranty ecosystems
• Strong knowledge of customer support, case management, and warranty processes
• Hands-on experience with ERP, CRM, FSM, and related support platforms
• Proficiency in system integration, including APIs, event-driven architecture, and middleware
• Strong communication skills, capable of bridging technical and executive stakeholders

Nice to Have Skills:

• Working knowledge of complex multi-region environments
• Experience with claims, reimbursement, and reverse logistics operations
• Familiarity with data analytics, SLA reporting, and lifecycle cost analysis

Preferred Education and Experience:

• 10+ years in enterprise or solution architecture, specifically within service or warranty domains
• Demonstrated success in architecting large-scale, multi-regional systems

Other Requirements:

• Ability to work onsite in Westminster, CO
• Willingness to lead architecture governance and collaborate with global teams