Enterprise Apps & Training Specialist

Kahana Feld; Irvine (CA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Kahana Feld is seeking an Enterprise Applications Specialist to support the firm’s cloud‑based application portfolio, providing day‑to‑day administration and end‑user support. You will act as an escalation point for incidents, assist with configuring and deploying new apps, and help roll out features and integrations across the organization.

You will create training materials and run instructor‑led, virtual, and one‑on‑one sessions, while developing comprehensive user guides and runbooks.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience, is required.
• 3+ years of experience supporting enterprise applications in a cloud or SaaS environment.
• Experience in a legal or professional services environment is a plus.
• Hands-on experience with Azure Active Directory, SSO, and identity/access management.
• Experience creating clear user documentation and delivering technology training to individuals or groups.
• Strong customer service, communication, facilitation, and interpersonal skills, including the ability to explain technical concepts to nontechnical users.
• Strong understanding of application security principles and compliance frameworks.
• Familiarity with common law firm applications (e.g. iManage, Egnyte, Aderant, Intapp, NetDocuments, or similar).
• Exceptional documentation and organizational skills, with a proven ability to manage multiple priorities and work effectively across teams and vendors.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to work independently and collaboratively in a fast‑paced environment.

Responsibilities

• Provide day‑to‑day administration of the firm’s cloud‑based application suite, including configurations, user settings, permissions, workflows, templates, and changes.
• Assist with the evaluation, testing, configuration, and deployment of new applications, features, updates, and integrations.
• Monitor application notifications, known issues, service availability, and release information.
• Serve as the applications escalation point of contact, investigate incidents, and identify practical solutions.
• Document resolutions and recurring issues to applications.
• Coordinate user acceptance testing, launch communications, training, and gather feedback after rollouts.
• Develop role‑based training plans and materials for new applications, major updates, and recurring user needs.
• Deliver instructor‑led, virtual, and one‑on‑one training for employees with different levels of technical experience.
• Create and maintain user guides, quick reference materials, knowledge base articles, and standard operating procedures.

Job description

Kahana Feld is seeking an Enterprise Applications Specialist to support the firm’s cloud‑based application portfolio, providing day‑to‑day administration and end‑user support. You will act as an escalation point for incidents, assist with configuring and deploying new apps, and help roll out features and integrations across the organization.

You will create training materials and run instructor‑led, virtual, and one‑on‑one sessions, while developing comprehensive user guides and runbooks.