Enterprise Applications Manager (Remote)
North American Partners in Anesthesia
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Benefits offered by this job
Job summary
North American Partners in Anesthesia is seeking a strategic Enterprise Applications Manager (Remote) to lead a ServiceNow-focused team. You will steer architecture, roadmaps, and performance across ITSM, ITOM, ITAM, HRSD, HAM/SAM, and custom apps, while partnering with stakeholders to deliver scalable solutions.
You will also manage vendors, ensure regulatory compliance, and drive best practices, security design, and upgrades in a dynamic, enterprise environment.
Qualifications
- 10+ years of enterprise application architecture and support experience.
- 5+ years managing technical teams within enterprise platforms.
Responsibilities
- Lead, mentor, and manage a team of ServiceNow developers and system administrators.
- Oversee architecture, roadmap, and performance of the ServiceNow platform (ITSM, ITOM, ITAM, HRSD, HAM/SAM).
- Coordinate platform upgrades, implementations, integrations, and maintenance.
Skills
Education
Tools
Job description
- Lead, mentor, and manage a team of ServiceNow developers and system administrators. Oversee the architecture, roadmap, and performance of the ServiceNow platform, including ITSM, ITOM, ITAM, HRSD, HAM/SAM, and custom applications.
- Serve as the subject matter expert for ServiceNow, driving platform adoption, innovation, and best practices.
- Coordinate platform upgrades, module implementations, integrations, and ongoing maintenance efforts.
- Ensure compliance with enterprise IT standards, policies, and regulatory requirements.
- Manage external vendors and ServiceNow partners, ensuring optimal delivery of services and support.
- Analyze business needs and collaborate with stakeholders to design and implement scalable ServiceNow solutions.
- Ensure consistent application of secure design and integration patterns across the enterprise platform ecosystem.
- Provide Tier 3 support and troubleshooting expertise for ServiceNow and related enterprise applications.
- Report on ServiceNow platform health, performance, capacity, and ongoing initiatives.
- Support strategic planning for future enterprise application initiatives and cross-platform integrations.
Sunrise, FL - USA
- Lead, mentor, and manage a team of ServiceNow developers and system administrators. Oversee the architecture, roadmap, and performance of the ServiceNow platform, including ITSM, ITOM, ITAM, HRSD, HAM/SAM, and custom applications.
- Serve as the subject matter expert for ServiceNow, driving platform adoption, innovation, and best practices.
- Coordinate platform upgrades, module implementations, integrations, and ongoing maintenance efforts.
- Ensure compliance with enterprise IT standards, policies, and regulatory requirements.
- Manage external vendors and ServiceNow partners, ensuring optimal delivery of services and support.
- Analyze business needs and collaborate with stakeholders to design and implement scalable ServiceNow solutions.
- Ensure consistent application of secure design and integration patterns across the enterprise platform ecosystem.
- Provide Tier 3 support and troubleshooting expertise for ServiceNow and related enterprise applications.
- Report on ServiceNow platform health, performance, capacity, and ongoing initiatives.
- Support strategic planning for future enterprise application initiatives and cross-platform integrations.
- 10+ years of experience in enterprise application architecture and support, including 5+ years managing technical teams.
- 5+ years of hands-on experience with the ServiceNow platform, including ITSM, ITOM, ITAM, HRSD, and HAM/SAM modules.
- Demonstrated success managing platform upgrades, customizations, and integrations with third-party systems.
- Proven experience implementing development best practices, governance, and agile workflows within ServiceNow.
- Solid background in enterprise application integration, performance tuning, and security best practices.
- Experience working in Agile or hybrid project environments (preferred).
- Ability to lead cross-functional teams and drive projects to completion in a complex environment.
- Strong communication, organizational, and problem-solving skills.
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
- ServiceNow System Administrator Certification required; additional certifications (e.g., CIS-ITSM, CIS-ITOM, CIS-HR, CIS-Discovery) preferred.
- ITIL certification is a plus.
- Agile certification (e.g., Scrum Master, SAFe, PMI-ACP) is desirable.
- Generous benefits package, including:
- Paid Time Off
- Health, life, vision, dental, disability, and AD&D insurance
- Flexible Spending Accounts/Health Savings Accounts
- 401(k)
- Leadership and professional development opportunities
North American Partners in Anesthesia (NAPA) has evolved through more than 30 years to become a leader in anesthesia and perioperative services. Single specialty and clinician led, we remain committed to our mission of delivering exceptional patient experiences, every day. At NAPA, we cultivate leaders, promote work-life balance, and celebrate diversity. We know your success promotes our success, and we give you the tools and programs to achieve your goals. With flexibility, a collegial and collaborative environment, a wide range of market-leading benefits, and career opportunities from coast-to-coast, your future is waiting at NAPA.
Wherever your career is today, let us take you to new heights. Take a LEAP to the destination of choice in anesthesia.
The Manager – Enterprise Applications is responsible for the leadership, strategic management, and technical oversight of enterprise platforms, with a primary focus on the ServiceNow platform. This role includes managing a team of ServiceNow developers and administrators, ensuring the platform is effectively leveraged to support organizational needs, streamline operations, and align with IT and business goals.
North American Partners in Anesthesia is an equal opportunity employer.
- Seniority levelDirector
- Employment typeFull-time
- Job functionInformation Technology
- IndustriesHospitals and Health Care
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