Enterprise Applications Lead: CRM/ERP & Cloud

Lutheran Community Services; SeaTac (WA); Hybrid; USD 87,000 - 131,000; Full time

Benefits offered by this job

Medical, dental, vision, and Rx

Employer-paid disability insurance

Life insurance at no cost

2 weeks vacation (first year)

2 weeks sick leave

12 paid holidays

2 floating holidays

403(b) retirement plan with employer-m

Employee Assistance Program (EAP)

Student Loan Forgiveness eligibility

Job summary

Lutheran Community Services NW is seeking an Enterprise Applications Administrator to act as the technical owner of enterprise business applications across CRM, ERP, and cloud-based systems. You will partner with stakeholders to translate needs into secure, reliable solutions and maintain data quality and system integrity.

The role requires strong governance, implementation, troubleshooting, and documentation skills, with a focus on security, performance, and end-user satisfaction across our

Qualifications

• Four (4) years of related experience administering enterprise applications, CRM or ERP platforms, Microsoft 365 technologies, identity and access management, or other cloud-based business systems.
• Bachelor’s degree in information technology, Computer Science, Information Systems, Business Administration, or a related field; substantial relevant experience will be considered in place of a degree.
• Demonstrated knowledge of enterprise application administration, configuration management, SaaS platforms, identity and access management, enterprise data management, system integrations, troubleshooting, and vendor collaboration.
• Ability to analyze functional requirements, resolve technical issues, prioritize competing requests, and communicate effectively with technical and non-technical users.
• Fluency in English, both spoken and written, with the ability to communicate technical information effectively to employees with varying levels of technical proficiency.

Responsibilities

• Administer, configure, maintain, and optimize enterprise applications, including CRM, ERP, productivity, and other cloud-based business systems that support organizational operations.
• Manage application security, user access, system configurations, integrations, data integrity, and system performance in accordance with organizational standards.
• Partner with business stakeholders to understand functional requirements, provide technical expertise, and configure, implement, and optimize enterprise applications that support business operations.
• Troubleshoot complex application issues, coordinate vendor support, and resolve system incidents affecting enterprise business applications.
• Plan, test, document, and implement application upgrades, enhancements, integrations, and system changes while supporting effective change management practices.
• Develop and maintain technical documentation, system standards, data management practices, and user resources that promote consistent application administration, adoption, and data quality.
• Monitor system performance, vendor enhancements, and technology trends, recommending technical improvements that strengthen security, reliability, scalability, and end-user experience.
• Thrive in a complex environment and collaborate with cross-functional teams to enhance end-user experiences throughout the technology service lifecycle.

Skills

Enterprise apps admin

CRM/ERP experience

Microsoft 365

Identity & access mgmt

Vendor coordination

Education

Bachelor's degree required

Tools

Microsoft 365 admin tools

ERP software

Cloud-based systems

Job description

Lutheran Community Services NW is seeking an Enterprise Applications Administrator to act as the technical owner of enterprise business applications across CRM, ERP, and cloud-based systems. You will partner with stakeholders to translate needs into secure, reliable solutions and maintain data quality and system integrity.

The role requires strong governance, implementation, troubleshooting, and documentation skills, with a focus on security, performance, and end-user satisfaction across our