Enterprise Applications & Experience Leader (Onsite)

Wheeler Machinery Co; Salt Lake City (UT); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Onsite role in Salt Lake City

Job summary

Campbell Companies is seeking an Enterprise Solutions & Experience Manager to lead administration, governance, and continuous improvement of enterprise applications (ERP, CRM, WHM, HRIS, DMS). Onsite in Salt Lake City, you will drive IT process automation, ITSM, and customer digital tools while mentoring a focused team.

You will manage vendor relations, enforce governance to prevent tech debt, and partner with Engineering & AI Solutions for custom ERP/CRM work, ensuring data integrity and

Qualifications

• Bachelor’s degree in Information Technology, Business, or a related field.
• 5–7 years of enterprise application administration or consulting experience, with at least 2 years in a leadership role.
• Demonstrated experience managing ERP and/or CRM platforms in a mid-market environment.

Responsibilities

• Own the operational health, configuration governance, and vendor relationships for ERP, CRM, WHM, HRIS, and DMS platforms.
• Define and enforce change management and customization governance processes to prevent technical debt.
• Oversee integrations between enterprise applications, ensuring data consistency and system reliability.
• Partner with the Manager, Engineering & AI Solutions on ERP/CRM customization requiring custom development.
• Drive IT process automation using Power Automate and other low-code tools to reduce manual effort and improve service delivery.
• Own the ITSM platform (ServiceNow, Jira Service Management, or equivalent): configuration, workflows, SLA definitions, and continual service improvement.
• Develop and maintain a self-service portal for common IT requests, reducing service desk volume.
• Oversee customer-facing digital tools supported by the IT organization, ensuring availability and usability.
• Gather and act on user feedback to continuously improve digital touchpoints.
• Directly manage Enterprise Applications Analyst(s) and IT Automation & Digital Experience Analyst (when filled).
• Define team priorities, project roadmaps, and performance standards.
• Develop team members through coaching, stretch assignments, and career growth planning.
• Manage relationships with ERP, CRM, DMS, WHM, HRIS, and ITSM vendors; negotiate renewals and elevate issues.
• Evaluate new software solutions and make recommendations to the Director of IT.

Skills

ERP platforms

CRM platforms

ITSM

Power Automate

Leadership

Business analysis

Stakeholder management

Change governance

Process improvement

Vendor management

Education

Bachelor's degree in Information Technology, Business, or related field

Tools

ServiceNow

Jira Service Management

Power Automate

ERP: Infor, SAP, Oracle

Job description

Campbell Companies is seeking an Enterprise Solutions & Experience Manager to lead administration, governance, and continuous improvement of enterprise applications (ERP, CRM, WHM, HRIS, DMS). Onsite in Salt Lake City, you will drive IT process automation, ITSM, and customer digital tools while mentoring a focused team.

You will manage vendor relations, enforce governance to prevent tech debt, and partner with Engineering & AI Solutions for custom ERP/CRM work, ensuring data integrity and