Enterprise Applications Analyst — Tier-3 Support & Security

Socket.dev; California (MO); On-site; USD 74,000 - 103,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Socket.dev is seeking an experienced IT professional to support and proactively manage Bank applications, ensuring maximum availability, performance, and security. You will troubleshoot issues, collaborate with engineers, vendors, and business users, and plan upgrades while maintaining compliance with security standards.

The role requires strong Windows Server and SQL administration, plus familiarity with Fiserv apps.

Qualifications

• Bachelor’s degree or equivalent from four-year College or technical school; a minimum of three years of related experience and/or training; or equivalent combination of education and experience.
• Specific job-related knowledge consists of Windows server, IIS, SQL administration.
• Experience with Fiserv applications is preferred; this includes Payments Processing and other Fiserv Premier solutions.

Responsibilities

• Maintain awareness of and compliance with all policies, standards, and procedures, federal and state laws applicable to the job
• Troubleshoot and maintain production, test, and disaster recovery application environments to ensure compliance with security standards and meet availability and performance SLA targets
• Adhere to change management procedures and utilize sound business judgement when planning system maintenance, patches, and upgrades to minimize the impact to Bank operations and customers
• Collaborate with technical support staff, infrastructure engineers, vendors, project managers, and business users identify and address business requirements in the areas of process design, interface development, testing, user training, and implementation planning
• Maintain awareness of applicable technologies to identify and recommend enhancement and improvement opportunities
• Create and maintain application documentation (architecture, design, controls, data flow, support)
• Researches application issues, performs root cause analysis, present findings and recommendations to management and/or business units.
• Work with third party vendors during technical planning, implementation, deployment, and issue resolution
• Provide the highest level (Tier-3) technical support for configuration, management and maintenance of systems, applications and technology interfaces/integrations.
• Provide, present, and promote The Citizens Experience to all external and internal customers
• Other duties as they may be assigned

Skills

Windows Server

SQL Server

Security best practices

Customer focus

Disaster recovery

Networking basics

Education

Bachelor’s degree or equivalent

Tools

DB2

Microsoft SQL Server

Vulnerability management tools

Job description

Socket.dev is seeking an experienced IT professional to support and proactively manage Bank applications, ensuring maximum availability, performance, and security. You will troubleshoot issues, collaborate with engineers, vendors, and business users, and plan upgrades while maintaining compliance with security standards.

The role requires strong Windows Server and SQL administration, plus familiarity with Fiserv apps.