Enterprise Application Support Specialist

Kids for the Future; Waltham (MA); Hybrid; USD 84,000 - 111,000; Full time

Job summary

Cambridge Savings Bank is seeking an IT professional to provide Level 2 support for enterprise business applications, resolving escalated issues, and ensuring reliable performance via the FreshService platform. You will work with the Service Desk and SMEs to review vendor release notes and coordinate enhancements.

The role emphasizes collaboration with vendors and development teams, supporting upgrades, patches, migrations, and compliant operation, with opportunities to grow expertise across the

Qualifications

• 4-year college degree or 4 years IT experience.
• Experience supporting business applications in regulated environments.
• Experience with Fiserv DNA and SharePoint.
• 3+ years in application support for Windows Desktop/Active Directory.
• Understanding of PC and LAN technologies for end-user support.
• 1+ year Windows Server administration.
• Ability to work with end users applying bank technology.
• Strong interpersonal and documentation skills.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Provide Level 2 support for enterprise business applications and resolve escalated issues.
• Collaborate with SMEs to review vendor release notes and prioritize enhancements.
• Coordinate releases with vendors and internal teams; ensure testing and changes.
• Maintain platform compliance and support integrations with vendors.
• Develop relationships with third-party vendors and manage upgrade schedules.

Skills

Interpersonal skills

Documentation skills

Analytical skills

Problem solving

End-user support

Education

4-year college degree or 4 years IT experience

Tools

FISERV DNA

SharePoint

Windows Server

Job description

Cambridge Savings Bank is seeking an IT professional to provide Level 2 support for enterprise business applications, resolving escalated issues, and ensuring reliable performance via the FreshService platform. You will work with the Service Desk and SMEs to review vendor release notes and coordinate enhancements.

The role emphasizes collaboration with vendors and development teams, supporting upgrades, patches, migrations, and compliant operation, with opportunities to grow expertise across the