Enterprise Applications Analyst

Jobot; Lynnwood (WA); On-site; USD 115,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) with employer match

Paid holidays

Paid vacation

Paid sick leave

Job summary

Jobot is seeking an experienced Enterprise Applications Analyst specializing in ServiceTitan to design, implement, and optimize our enterprise applications including ServiceTitan, QuickBooks, and ERP systems.

With a focus on leveraging CoE practices and strong pricing/membership knowledge, you will drive system performance, vendor liaison, and user training to support growth and M&A integration efforts.

Qualifications

• 5+ years of experience in residential trades with a minimum of 5 years as a ServiceTitan super user.
• 5+ years of experience with pricebooks and memberships.
• Strong pricing strategy knowledge and understanding of different membership types.
• Experience within a ServiceTitan Center of Excellence (CoE).
• Proven ability to deliver proactive solutions through business case scenarios and influence senior leadership.

Responsibilities

• Design, implement, support, and optimize ServiceTitan, QuickBooks, and ERP systems.
• Lead ongoing ServiceTitan configurations based on business needs and feedback.
• Act as internal consultant on ServiceTitan projects and vendor relations.
• Oversee system upgrades, patch management, and performance optimization.
• Develop SOPs and training materials to maximize system usage.

Skills

Analytical thinking

Communication

Stakeholder management

Project management

Education

Bachelor's degree in IT/Business

Tools

ServiceTitan

Sage Intacct

ERP systems

QuickBooks

Job description

Enterprise Applications Analyst - ServiceTitan

Salary: $115,000 - $120,000 per year

Our client was established to bring together industry-leading residential and commercial HVAC, electrical, and plumbing companies.

Health, Vision, and Dental Insurance, Voluntary Life and AD&D, 401K with up to a 4% employer match, Paid holidays, vacation, and sick leave

We are seeking an experienced and highly skilled Enterprise Applications Analyst (ServiceTitan) to design, implement, support, and optimize our enterprise applications, including ServiceTitan, QuickBooks, and ERP systems. Our company plans to experience significant growth by executing a robust M&A strategy, so this role will be crucial for integrating new acquisition but more importantly optimizing system performance as we build organic growth as well.

The ideal candidate will possess extensive experience with ServiceTitan, strong acumen in pricebooks, memberships, HVAC operations, and have a proven ability to do analysis to enhance systems and processes.

Key Responsibilities

• o Leverage years of experience as a ServiceTitan super user, demonstrating a deep understanding of operational impacts and customer experience.
• o Construct and evolve ServiceTitan instances based on business conditions, leadership, and user feedback.
• o Act as an internal consultant for ServiceTitan projects, providing complex solution design, requirements analysis, and configuration development to meet business needs.
• o Develop deep relationships with ServiceTitan resources, understand the product roadmap, and work with the vendor to resolve complex challenges affecting the environment.
• o Evolve services by building and optimizing the ServiceTitan Center of Excellence (CoE).
• o Oversee the full lifecycle of ServiceTitan, QuickBooks, and ERP systems, including system upgrades, patch management, and performance optimization.
• o Manage relationships with application vendors and service providers, ensuring adherence to service level agreements (SLAs) and contract terms.
• o Implement processes for continuous improvement and optimization of application performance.
• o Develop and maintain standard operating procedures (SOPs) and best practices to maximize system usage and efficiency.
• o Develop and deliver comprehensive training programs and manuals for end-users to optimize application utilization and effectiveness, including training new hires and ongoing sessions.
• o Build and manage a training repository for ServiceTitan and other enterprise applications to support ongoing user education and system adoption.
• o Provide quality assurance over in-flight projects, ensuring alignment with model tenant standards and consistent execution of project management methodologies.

User Support & Communication

• o Act as a primary point of contact for application-related support, addressing user concerns and facilitating issue resolution.
• o Relay system features and updates to users after thorough testing, ensuring understanding and effective use.
• o Communicate with regular performance and KPI reports, updating on progress, identifying barriers, and presenting potential solutions.
• o Facilitate quality control sessions and ensure consistent information delivery.

Qualifications

Experience

• o 5+ years of experience in residential trades, with a minimum of 5 years as a ServiceTitan super user.
• o 5+ years of experience with pricebooks and memberships.
• o Strong understanding of pricing strategies and best practices.
• o Strong understanding of different membership types and impact for desired results.
• o Have experience working within a ServiceTitan Center of Excellence (CoE).
• o Demonstrated ability to deliver proactive solutions through business case scenarios and influence senior leadership for optimal results.

Skills

• o Strong analytical and problem-solving abilities, with a structured approach to managing multiple projects.
• o Excellent communication skills, with the ability to interact effectively with stakeholders at all levels.
• o High motivation to collaborate with internal and external stakeholders, leveraging strong communication and business partnership skills.
• o Capable of building strong relationships with partner teams and influencing the adoption of best practices across the organization.

Preferred Qualifications

• Certifications in relevant technologies such as ServiceTitan, Sage Intacct, or project management (e.g., PMP, ITIL, or specific application certifications).
• Experience with cloud-based enterprise applications and platforms.
• Knowledge of data analytics and business intelligence tools.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.