IT Operations Analyst

State of Oklahoma; Oklahoma City (OK); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Generous leave

Benefits package

Job summary

The Office of Management and Enterprise Services (OMES) in Oklahoma City is seeking a full-time IT Operations Analyst to join a dedicated team providing 24/7 on-call support.

You will monitor dashboards, coordinate incident response, and work with Service Desk and Infrastructure to ensure timely resolution, with scheduled hours 3:30 PM–12:30 AM Tue–Sat and a salary up to $55,000.

Qualifications

• Monitor dashboards, Teams channels, and email for unreachable devices and incidents.
• Create, update, and close incidents to support the incident response process.
• Work with Service Desk and Infrastructure groups to provide timely resolution to incidents.

Responsibilities

• Monitor dashboard pages, Teams channels, email for unreachable devices and incidents assigned to the team
• Create, update, and close incidents as needed to support the incident response process
• Work with Service Desk and other Infrastructure groups to provide timely resolution to incidents in a collaborative manner
• Fulfill requests while providing quality, timely and courteous customer support
• Research and recommend changes and enhancements to current monitoring system(s)
• Create, update, and maintain documentation related to monitoring processes, updates, changes, and daily operations
• Communicate effectively with all levels of the organization
• Participate in daily status and change management meetings
• Provide after-hours support as necessary, team is 24/7
• Participate as a team member

Skills

Monitoring

Troubleshooting

Communication

Documentation

Education

60 semester hours toward IT degree

Job description

Agency

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV

Job Posting Title

IT Operations Analyst

Supervisory Organization

IS-Operations

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Job Details

Job Details

• This is a full-time, 40-hour per week position, to include on-call support of supervisors and team as needed.
• Working hours are 3:30 PM – 12:30 AM
• Working days are Tuesday - Saturday
• Supports the Information Services Division.
• Sponsorship: At this time, we cannot offer sponsorship now or in the future.
• Salary is up to $55,000 based on education and experience

Job Description

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Responsibilities

• Monitor dashboard pages, Teams channels, email for unreachable devices and incidents assigned to the team
• Create, update, and close incidents as needed to support the incident response process
• Work with Service Desk and other Infrastructure groups to provide timely resolution to incidents in a collaborative manner
• Fulfill requests while providing quality, timely and courteous customer support
• Research and recommend changes and enhancements to current monitoring system(s)
• Create, update, and maintain documentation related to monitoring processes, updates, changes, and daily operations
• Communicate effectively with all levels of the organization
• Participate in daily status and change management meetings
• Provide after-hours support as necessary, team is 24/7
• Participate as a team member

Physical Demands and Work Environment

This position works in a comfortable office setting with a computer for a large percentage of the workday. The noise level in the work environment is usually mild. This position may require standing, bending, crouching, pushing, pulling, lifting, moving and carrying up to 25/50 pounds and climbing ladders/stairs. Occasional travel may be required.

Minimum Qualifications

• 60 semester hours toward an information technology degree or an equivalent combination of education and experience, substituting one year of experience in a related field for each year of the required education.

Preference Will Be Given To Candidates

• Knowledge of Monitoring processes
• Skills in Observation and Troubleshooting
• Ability to effectively communicate and document

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

Equal Opportunity Employment

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

Agency Contact