IT Operations Analyst

State-of-Oklahoma; Oklahoma City (OK); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Generous leave

Comprehensive benefits

Job summary

Office of Management and Enterprise Services (OMES) is seeking an IT Operations Analyst to monitor dashboards, channels, and emails for device status and incidents. You will create and close incidents to aid incident response, working with Service Desk and other infrastructure teams to ensure timely resolutions.

The role requires documenting processes and providing high-quality customer support. The position includes on-call duties, a 40-hour week, and a schedule from Tuesday to Saturday (3:30

Qualifications

• 60 semester hours toward an information technology degree or an equivalent combination of education and experience.
• For each year of required education, one year of related work experience may be substituted.

Responsibilities

• Monitor dashboard pages, Teams channels, and email for unreachable devices and incidents.
• Create, update, and close incidents to support the incident response process.
• Collaborate with Service Desk and Infrastructure groups to resolve incidents promptly.
• Fulfill requests with quality, timeliness, and courteous customer support.
• Research and suggest enhancements to current monitoring systems.

Skills

Monitoring

Observation

Troubleshooting

Communication

Documentation

Education

60 semester hours toward IT degree

Job description

Job Posting TitleIT Operations AnalystAgency090 OFFICE OF MANAGEMENT AND ENTERPRISE SERVSupervisory OrganizationIS-OperationsJob Posting End DateRefer to the date listed at the top of this posting, if available. Continuous if date is blank.Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.Estimated Appointment End Date (Continuous if Blank)Full/Part-TimeFull timeJob TypeRegularCompensationJob DetailsThis is a full-time, 40-hour per week position, to include on-call support of supervisors and team as needed.Working hours are 3:30 PM – 12:30 AMWorking days are Tuesday - SaturdaySupports the Information Services Division.Sponsorship: At this time, we cannot offer sponsorship now or in the future.Salary is up to $55,000 based on education and experienceJob DescriptionAs an IT Operations Analyst with OMES you will enjoy:Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.Job DetailsThis is a full-time, 40-hour per week position, to include on-call support of supervisors and team as needed.Working hours are 3:30 PM – 12:30 AMWorking days are Tuesday - SaturdaySupports the Information Services Division.Sponsorship: At this time, we cannot offer sponsorship now or in the future.Salary is up to $55,000 based on education and experienceResponsibilitiesMonitor dashboard pages, Teams channels, email for unreachable devices and incidents assigned to the teamCreate, update, and close incidents as needed to support the incident response processWork with Service Desk and other Infrastructure groups to provide timely resolution to incidents in a collaborative mannerFulfill requests while providing quality, timely and courteous customer supportResearch and recommend changes and enhancements to current monitoring system(s)Create, update, and maintain documentation related to monitoring processes, updates, changes, and daily operationsCommunicate effectively with all levels of the organizationParticipate in daily status and change management meetingsProvide after-hours support as necessary, team is 24/7Participate as a team memberPhysical Demands and Work EnvironmentThis position works in a comfortable office setting with a computer for a large percentage of the workday. The noise level in the work environment is usually mild. This position may require standing, bending, crouching, pushing, pulling, lifting, moving and carrying up to 25/50 pounds and climbing ladders/stairs. Occasional travel may be required.Minimum Qualifications60 semester hours toward an information technology degree or an equivalent combination of education and experience, substituting one year of experience in a related field for each year of the required education.Preference will be given to candidates who possessKnowledge of Monitoring processesSkills in Observation and TroubleshootingAbility to effectively communicate and documentAbout OMESThe Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.Equal Opportunity EmploymentThe State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:Agency Contact