Enterprise Application IT Expert

Minority Professional Network, Inc.; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

OxyChem, a Berkshire Hathaway company, seeks an Enterprise Application Expert to serve as the subject matter expert and strategic advisor for select enterprise application systems. You will lead governance, design solutions, and ensure scalable, secure technologies aligned with risk, compliance, and operations.

You will own daily operations, manage incidents and changes, coordinate vendor support, and drive improvements across ERP, HRIS, data warehouses, and reporting.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Minimum of 3-years professional IT experience.
• Ability to communicate effectively with both technical and non-technical peers.
• Experience managing or working on technical projects.
• Demonstrated initiative and work ethic.
• Adaptability to work in evolving technical environments.
• Customer service mindset.
• Consistency and professionalism.

Responsibilities

• Own day-to-day application system operations for assigned business systems (availability, performance, and usability).
• Manage incidents, service requests, and change requests in ServiceNow, ensuring timely updates and prioritization.
• Lead advanced troubleshooting and root cause analysis for complex issues with vendors.
• Act as primary escalation and advisory support for application users on system functionality and data quality.
• Architect and optimize system workflows, dashboards, reporting, security roles, and data structures.
• Develop and maintain system documentation and user training materials.
• Establish governance standards, best practices, and documentation for audit readiness.
• Design and support interfaces with ERP, HRIS, data warehouses, and mobile interfaces.

Skills

Communication

Project management

Customer service mindset

Adaptability

Initiative

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Job description

At OxyChem, our chemistry makes modern life possible, and it is our people who make the difference. We are a safety-first, purpose-driven team committed to innovation, environmental responsibility, and doing things the right way. If you are ready to contribute, elevate your skills, and take ownership of your career, Oxychem offers the opportunity to make a difference every day.

OxyChem, a Berkshire Hathaway company, is a leading producer of essential chemistry with operations in the U.S., Canada and Latin America. OxyChem’s products play an essential role in everyday life, supporting critical applications in water treatment, pharmaceuticals, healthcare, manufacturing, automotive, personal hygiene, and residential and commercial construction. OxyChem actively participates in the Occupational Safety and Health Administration Voluntary Protection Program, underscoring our commitment to safety. Headquartered in Dallas, Texas, OxyChem is a top three U.S. manufacturer of polyvinyl chloride, chlor-alkali and chlorinated organic chemicals, and calcium chloride. Visit oxychem.com for more information.

In a fast-paced industry that demands precision, we create a supportive workplace where the safety and well-being of our employees are paramount. We are committed to rewarding top performers, offering very competitive pay and benefits, and providing tremendous career development opportunities.

The Enterprise Application Expert serves as the organization’s subject matter expert and strategic advisor for select enterprise application systems. This role provides technical leadership, system governance, and solution design to ensure business technologies are scalable, secure, and aligned with enterprise risk, compliance, and operational excellence objectives.

Key Responsibilities

• Own day-to-day application system operations for assigned business systems (availability, performance, and usability).

• Manage incidents, service requests, and change requests in ServiceNow, ensuring timely updates, prioritization, and completion of daily work items.

• Lead advanced troubleshooting efforts, perform root cause analysis, and manage vendor escalations for business applications to ensure timely and sustainable resolution of complex issues.

• Act as the primary point of escalation and advisory support for application users, delivering expert guidance on system functionality, analytics, and data quality.

• Architect and optimize system workflows, dashboards and reporting, security roles, and data structures to support evolving business requirements.

• Develop and maintain system documentation, user training materials, and knowledge resources to drive adoption, consistency, and self-service capability.

• Establish governance standards, best practices, and documentation to ensure system integrity, scalability, and audit readiness.

• Design and support in-bound and out-bound interfaces with systems (ex. ERP, HRIS, data warehouses, and mobile interfaces).

Vendor Management and Support Coordination

• Act as the primary point of contact for application vendor support and services, managing vendor support tickets and driving vendor accountability.

• Coordinate vendor releases/patches with user base, reviewing release notes, assessing impacts, planning deployments, validating fixes, and communicating any downtime or changes to stakeholders in advance.

• Support contract and renewal activities, providing license usage input, vendor support recommendations, and service performance feedback for sourcing and procurement.

Enhancements, Projects & Continuous Improvement

• Lead and support system implementations, module deployments, upgrades, and major enhancements, including planning, testing (UAT), and rollout execution.

• Collaborate with cross-functional teams on change management, communications, and adoption strategies to ensure successful enterprise deployment.

• Contribute to long-term digital strategy and roadmap development, aligning system capabilities with business priorities and continuous improvement initiatives.

• Support enterprise-wide collaboration and strategic planning efforts, enabling data transparency and standardized processes like Intelex’s company-wide collaborative planning model.

Stakeholder Partnership and Business Relationship

• Partner with business owners/process leads to understand workflows, pain points and priorities; translate needs into actionable technical work.

• Provide consultative support on best practices, process improvement, and product capabilities.

• Seek to understand the business processes supported by the application systems to better know the impact and value of the supported systems and build trust with your business partners.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.

• Minimum of 3-years professional IT experience.

• Ability to communicate effectively with both technical and non‑technical peers.

• Experience managing or working on technical projects.

• Demonstrated initiative and work ethic.

• Adaptability to work in evolving technical environments.

• Customer service mindset.

• Consistency and professionalism.