Enterprise Application IT Expert

OC2 Occidental Chemical Corporation; Texas; Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

OC2 Occidental Chemical Corporation is seeking an Enterprise Application Expert to act as a strategic adviser for key enterprise systems. You will lead system operations, governance, and integration work, ensuring scalable, secure business technologies aligned with risk and compliance.

You will partner with business units, manage incidents and changes, and guide vendors while driving continuous improvement across platforms such as ERP and HRIS. A Bachelor’s degree and IT experience are required.

Qualifikationen

• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.
• Minimum of 3 years professional IT experience.
• Ability to communicate effectively with technical and non-technical peers.
• Experience managing or working on technical projects.
• Demonstrated initiative and work ethic.
• Adaptability to evolving technical environments.
• Customer service mindset.
• Consistency and professionalism.

Aufgaben

• Own day-to-day application system operations (availability, performance, usability).
• Manage incidents, service requests, and changes in ServiceNow.
• Lead advanced troubleshooting, root cause analysis, and vendor escalations.
• Act as escalation point for users, guiding system functionality and data quality.
• Architect and optimize workflows, dashboards and reporting, security roles, data structures.
• Develop and maintain system documentation and user training materials.
• Establish governance standards and audit readiness.
• Design and support interfaces with ERP, HRIS, data warehouses, and mobile interfaces.

Kenntnisse

System governance

ServiceNow

Data analytics

Vendor management

Cross-functional

Communication

Root cause analysis

Ausbildung

Bachelor's degree in CS/IS

Tools

ServiceNow

ERP systems

HRIS

Jobbeschreibung

At OxyChem, our chemistry makes modern life possible, and it is our people who make the difference. We are a safety-first, purpose-driven team committed to innovation, environmental responsibility, and doing things the right way. If you are ready to contribute, elevate your skills, and take ownership of your career, Oxychem offers the opportunity to make a difference every day. OxyChem, a Berkshire Hathaway company, is a leading producer of essential chemistry with operations in the U.S., Canada and Latin America. OxyChem’s products play an essential role in everyday life, supporting critical applications in water treatment, pharmaceuticals, healthcare, manufacturing, automotive, personal hygiene, and residential and commercial construction. OxyChem actively participates in the Occupational Safety and Health Administration Voluntary Protection Program, underscoring our commitment to safety. Headquartered in Dallas, Texas, OxyChem is a top three U.S. manufacturer of polyvinyl chloride, chlor-alkali and chlorinated organic chemicals, and calcium chloride. Visit oxychem.com for more information. In a fast-paced industry that demands precision, we create a supportive workplace where the safety and well-being of our employees are paramount. We are committed to rewarding top performers, offering very competitive pay and benefits, and providing tremendous career development opportunities.

The Enterprise Application Expert serves as the organization’s subject matter expert and strategic advisor for select enterprise application systems. This role provides technical leadership, system governance, and solution design to ensure business technologies are scalable, secure, and aligned with enterprise risk, compliance, and operational excellence objectives.

Key Responsibilities

• Own day-to-day application system operations for assigned business systems (availability, performance, and usability).
• Manage incidents, service requests, and change requests in ServiceNow, ensuring timely updates, prioritization, and completion of daily work items.
• Lead advanced troubleshooting efforts, perform root cause analysis, and manage vendor escalations for business applications to ensure timely and sustainable resolution of complex issues.
• Act as the primary point of escalation and advisory support for application users, delivering expert guidance on system functionality, analytics, and data quality.
• Architect and optimize system workflows, dashboards and reporting, security roles, and data structures to support evolving business requirements.
• Develop and maintain system documentation, user training materials, and knowledge resources to drive adoption, consistency, and self-service capability.
• Establish governance standards, best practices, and documentation to ensure system integrity, scalability, and audit readiness.
• Design and support in-bound and out-bound interfaces with systems (ex. ERP, HRIS, data warehouses, and mobile interfaces).

Vendor Management and Support Coordination

• Act as the primary point of contact for application vendor support and services, managing vendor support tickets and driving vendor accountability.
• Coordinate vendor releases/patches with user base, reviewing release notes, assessing impacts, planning deployments, validating fixes, and communicating any downtime or changes to stakeholders in advance.
• Support contract and renewal activities, providing license usage input, vendor support recommendations, and service performance feedback for sourcing and procurement.

Enhancements, Projects & Continuous Improvement

• Lead and support system implementations, module deployments, upgrades, and major enhancements, including planning, testing (UAT), and rollout execution.
• Collaborate with cross-functional teams on change management, communications, and adoption strategies to ensure successful enterprise deployment.
• Contribute to long-term digital strategy and roadmap development, aligning system capabilities with business priorities and continuous improvement initiatives.
• Support enterprise-wide collaboration and strategic planning efforts, enabling data transparency and standardized processes like Intelex’s company-wide collaborative planning model.

Stakeholder Partnership and Business Relationship

• Partner with business owners/process leads to understand workflows, pain points and priorities; translate needs into actionable technical work.
• Provide consultative support on best practices, process improvement, and product capabilities.
• Seek to understand the business processes supported by the application systems to better know the impact and value of the supported systems and build trust with your business partners.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.
• Minimum of 3-years professional IT experience.
• Ability to communicate effectively with both technical and non-technical peers.
• Experience managing or working on technical projects.
• Demonstrated initiative and work ethic.
• Adaptability to work in evolving technical environments.
• Customer service mindset.
• Consistency and professionalism.

OxyChem, a producer of commodity chemicals with facilities across the United States, Canada, and Latin America, is renowned for its commitment to safety, environmental protection, customer service and sustainability. OxyChem’s chemicals are vital to quality of life, with applications in water treatment, pharmaceuticals, healthcare, commercial and residential development.