Enterprise App Support & Automation Analyst

Insight Global

Oklahoma City (OK)

On-site

USD 62,000 - 83,000

Full time

4 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

FSA

DCFSA

401k matching

Paid time off

Job summary

Insight Global is seeking a Technical Application Analyst for a top enterprise energy client. This consultant will provide hands-on production support, technical analysis, automation, and project-delivery assistance across a diverse portfolio of business applications.

The ideal candidate is a technically strong problem solver who can investigate integrations, logs, workflows, and data issues; develop practical automations; support testing and releases; and create durable documentation for

Qualifications

2+ years of experience in application support or related fields.
Experience with enterprise SaaS, ERP, HR, or legal applications.
Experience with production support, requirements analysis, testing, releases and vendor management.
Strong knowledge of integrations, APIs, scheduled jobs, logs, data mapping and cross-system troubleshooting.
Proficiency with SQL, scripting, automation or similar tools.
Ability to troubleshoot application behavior, integration failures and data discrepancies.
Strong Microsoft 365 and Excel skills.
Excellent written and verbal communication skills.
Ability to create clear technical and business documentation.
Ability to manage multiple priorities across support and projects.
Experience using Cursor, ChatGPT or similar AI tools productively and securely.

Responsibilities

Provide L2/L3 functional and technical support for assigned enterprise applications and integrations.
Triage incidents and requests, identifying root causes and coordinating resolutions.
Troubleshoot integrations, data exchanges, error queues, and cross-system issues.
Use SQL, scripting, APIs and data inspection to investigate problems and validate data.
Develop lightweight automation for monitoring, reconciliation, and documentation.
Utilize AI tools to accelerate research, testing, and troubleshooting.
Gather requirements and translate business needs into specifications.
Support implementations, releases and post-go-live hypercare.
Create test strategies, data, logs and acceptance materials.
Coordinate vendor cases and verify fixes in test and production.
Develop SOPs, runbooks and knowledge-transfer materials.
Lead cross-training sessions for internal teams.
Communicate status, risks and recommendations to partners and vendors.