Enterprise AI Platform Engineer — Hybrid Office

DocuSign, Inc.; United States; Hybrid; USD 120,000 - 170,000; Full time

Job summary

DocuSign, Inc. is seeking a role to own the secure operation and adoption of enterprise AI tools, building workflows that help employees handle service requests and routine tasks. The role blends platform administration, access governance, integrations, and AI development.

You will partner with IT, Security, and business teams to make AI useful across the organization while protecting systems and data, delivering training and onboarding materials.

Qualifications

• Bachelors degree in CS, engineering, or related field with 5+ years of relevant experience.

Responsibilities

• Configure and deploy enterprise AI tools, including SSO, access controls, and integrations.
• Build agentic workflows to automate recurring service requests, incidents, and operational tasks.
• Monitor platform health, usage, and license allocation; coordinate with vendors on escalated issues.
• Collaborate with IT and Security on data handling, retention, and compliance controls.
• Lead AI tool rollouts from pilots to broader deployment; maintain onboarding materials and self-service guidance.
• Deliver training and support programs to help employees adopt AI.
• Maintain the employee productivity platform roadmap and assess emerging tools and capabilities.

Skills

AI/ML engineering

Workflow automation

IT automation

DevOps/CI-CD

Python/Java

Security/compliance

Docs & training

IT operations

Education

Bachelors degree in CS/Engineering

Master's degree

Tools

APIs

RAG tooling

Job description

DocuSign, Inc. is seeking a role to own the secure operation and adoption of enterprise AI tools, building workflows that help employees handle service requests and routine tasks. The role blends platform administration, access governance, integrations, and AI development.

You will partner with IT, Security, and business teams to make AI useful across the organization while protecting systems and data, delivering training and onboarding materials.