Deployment Manager (Onsite role)

Phenom; Ambler (Montgomery County); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health and wellness benefits

Flexible hours

Parental leave

Generous vacation & holidays

Career development opportunities

Remote-friendly offices

Job summary

Phenom is seeking a Deployment Manager to operate at the intersection of strategy, technology, and organizational change. Embedded with customers and Phenom teams, you will drive AI adoption and value realization across the TXM platform.

You’ll manage cross-functional teams, build deployment plans, and keep stakeholders aligned while ensuring adoption milestones and measurable business impact.

Qualifications

• 3+ years of experience in customer-facing deployment, implementation, or program delivery roles.
• Proven track record of owning customer outcomes across full implementation lifecycles.
• Experience with organizational change management: user adoption, stakeholder alignment, executive communication, and behavior change.
• Strong business writing skills — ability to produce executive summaries, risk memos, and deployment updates.
• Experience with client facilitation — leading discovery sessions, solutioning discussions, and executive reviews.
• Ability to travel 25% for customer onsite engagements.
• Comfort with technical concepts including SSO, APIs, and data integrations.
• AI fluency — you understand what AI agents can and cannot do, and you can explain AI workflows simply and credibly to non-technical customers.

Responsibilities

• Own customer movement from bootcamp to adoption: maintain weekly deployment rhythm, track decisions and blockers, and keep the customer advancing week over week.
• Build and maintain stakeholder maps — identifying sponsors, blockers, silent influencers, and at-risk relationships.
• Diagnose change resistance and manage it with structured paths forward for each type of resistance.
• Develop and manage project plans, lead cross-functional teams, and drive milestones with a focus on adoption outcomes.
• Identify relevant talent datasets and configure Phenom’s platform to unlock them.
• Partner with Solution Architects and Engineers to integrate data into stable pipelines (SSO, APIs, ATS/HRIS integrations).
• Recognize, measure, and mitigate deployment risks — escalate early with facts and recommendations.
• Build customized workflows and lead enablement sessions that drive behavioral change.

Skills

Customer-facing deployment

Organizational change management

Executive writing

Client facilitation

Travel readiness

AI fluency

Tools

SSO

APIs

Data integrations

Job description

Job Requirements

Phenom is an AI-Powered Talent Experience platform redefining how the world’s leading organizations attract, develop, and retain talent. With offices across 6 countries and over 1,600 employees, we’ve grown into a global HR tech unicorn by putting the right talent in front of the right opportunity — at scale. Come help us make every talent moment Phenomenal.

Job Requirements

Phenom is an AI-Powered Talent Experience platform redefining how the world’s leading organizations attract, develop, and retain talent. With offices across 6 countries and over 1,600 employees, we’ve grown into a global HR tech unicorn by putting the right talent in front of the right opportunity — at scale. Come help us make every talent moment Phenomenal.

What We Do

As a Deployment Manager, you’ll work at the intersection of strategy, technology, and organizational change. Embedded with our customers and partnered with Phenom’s Engineers, Solution Architects, and Product teams, your mission is to move customers from AI interest to AI adoption, business value, and expansion.

You’ll work across Phenom’s full Talent Experience Management (TXM) platform — including AI Agents for sourcing, screening, scheduling, and hiring manager enablement — and partner closely with customers from contract signature through long-term value realization.

• Own customer movement from bootcamp to adoption: maintain weekly deployment rhythm, track decisions and blockers, and keep the customer advancing week over week
• Build and maintain stakeholder maps — identifying sponsors, blockers, silent influencers, and at-risk relationships — and translate customer reality into clear internal action
• Diagnose change resistance and manage it: distinguish fear resistance, control resistance, workload resistance, and confidence resistance, then create structured paths forward for each
• Develop and manage project plans, lead cross-functional teams, and drive execution against milestones with a focus on adoption outcomes, not just go-live dates
• Identify relevant talent datasets through deep engagement with customer workflows and configure Phenom’s platform to unlock them
• Partner with Solution Architects and Engineers to integrate data into stable, extensible pipelines (SSO, APIs, ATS/HRIS integrations)
• Recognize, measure, and mitigate deployment risks — escalating early with facts, impact, and a clear recommendation, not just a problem statement
• Build customized workflows for new user groups and lead enablement sessions that drive behavioral change and measurable operational impact
• Write clear, executive-ready updates: weekly movement summaries, risk memos, decision logs, and adoption readiness assessments
• Present deployment status, adoption plans, and future-state proposals to audiences ranging from TA teams to executive leadership
• Embed with Phenom’s Product and Engineering teams to bring field intelligence back into cross-platform improvements

What We Value

• Low ego — the customer outcome matters more than who gets the credit
• Political awareness without drama — you understand power dynamics and use that knowledge to create clarity, not conflict
• Empathy with boundaries — you understand customer fear and frustration without being consumed by it
• Extraordinary ability to confront open-ended problems in unstructured, fast-moving environments
• Adaptive and introspective — equally comfortable leading, following, and learning
• A sharp instinct for simplification — you make AI feel manageable for customers who are overwhelmed

What We Require

• 3+ years of experience in customer-facing deployment, implementation, or program delivery roles, ideally in enterprise Agentic AI
• Demonstrated track record of owning customer outcomes across full implementation lifecycles — not just tracking tasks, but driving movement
• Experience with organizational change management: user adoption, stakeholder alignment, executive communication, and behavior change
• Strong business writing skills — ability to produce executive summaries, risk memos, and deployment updates that are clear, direct, and decision-ready
• Experience with client facilitation — leading discovery sessions, solutioning discussions, and executive reviews
• Ability to travel 25% for customer onsite engagements
• Comfort with technical concepts including SSO, APIs, and data integrations
• AI fluency — you understand what AI agents can and cannot do, and you can explain AI workflows simply and credibly to non-technical customers

What Sets You Apart

• Experience in Talent Acquisition, Talent Management, or HRtech platforms
• Familiarity with ATS, HRIS, or CRM systems and enterprise data migration
• Background in management consulting, HR transformation, or Agentic AI professional services
• Track record of managing complex, politically navigated enterprise deployments with multiple concurrent workstreams
• Experience with prompt engineering, scripting, or technical configuration in enterprise platforms

Benefits

We want you to be your best self and to pursue your passions!

• Health and wellness benefits/programs to support holistic employee health
• Flexible hours and working schedules, as well as parental leave for new parents
• Generous vacation policies & holiday time off
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every office and even to those who work remotely!

Salary

• Expected salary range $90,000 - $110,000

Please note the Salary range is subject to change in the future in accordance with Phenom’s policies

Diversity, Equity, & Inclusion

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.