Enterprise AI Architect: Strategy, Governance & Automation

Open Network Exchange; Scottsdale (AZ); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Exclusive Team Member Travel Discounts

Affordable Medical Insurance

100% Employer Paid Dental and Vision

HSA with Company Contribution

401(k)

Life & AD&D

Pet Benefits

Covered Parking

Amazing Culture

Job summary

Open Network Exchange (ONE) is seeking a hands‑on Enterprise AI Architect to lead the design, integration, and governance of AI solutions across the organization. This role will establish the technical foundation for ONE's AI strategy, collaborating with AI Champions, business leaders, IT, and external partners to implement scalable, secure, and cost‑effective AI solutions.

The ideal candidate combines strong technical expertise with business acumen and will build AI foundations, architecture

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, Data Science, or a related field required.
• 7–10 years of experience in software engineering, enterprise architecture, or systems integration.
• Minimum 3 years of hands‑on experience developing and deploying AI applications and automation solutions.
• Demonstrated experience building AI agents, generative AI applications, and enterprise integrations.

Responsibilities

• Design and maintain ONE's enterprise AI architecture.
• Build and deploy AI applications, agents, and automated workflows.
• Establish reusable development frameworks and technical standards.
• Lead complex AI implementations and system integrations.
• Integrate AI solutions with NICE CXone, Cognigy, Salesforce, Microsoft 365, and other enterprise platforms.
• Develop secure connections to company data, call transcripts, and internal knowledge repositories.
• Ensure data accuracy, access permissions, and integration reliability.
• Establish AI governance standards, approved technologies, and data‑handling requirements.
• Implement access controls, testing, monitoring, and audit processes.
• Partner with IT and Security to maintain PCI DSS, SOC 2, and applicable compliance requirements.
• Partner with departmental AI Champions to identify and implement automation opportunities.
• Develop AI solutions that reduce manual work and improve operational efficiency.
• Build employee productivity tools for email, meetings, task management, and information retrieval.
• Evaluate AI initiatives based on feasibility, cost, and business impact.
• Evaluate AI technologies, platforms, vendors, and development tools.
• Maintain an enterprise AI roadmap aligned with business priorities.
• Monitor AI performance, usage, reliability, and costs.
• Identify opportunities to consolidate technology and reduce expenses.
• Report implementation progress, risks, and results to IT leadership.

Skills

Enterprise AI Architecture

AI Governance

System Integration

Security & Compliance

Education

Bachelor's degree in CS/SE/IT/Data Science

Tools

NICE CXone

Cognigy

Salesforce

Microsoft 365

Job description

Open Network Exchange (ONE) is seeking a hands‑on Enterprise AI Architect to lead the design, integration, and governance of AI solutions across the organization. This role will establish the technical foundation for ONE's AI strategy, collaborating with AI Champions, business leaders, IT, and external partners to implement scalable, secure, and cost‑effective AI solutions.

The ideal candidate combines strong technical expertise with business acumen and will build AI foundations, architecture