Enterprise Account Success Liaison

WillScot Corporation; Orlando (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

401(k) retirement plan

Job summary

WillScot, a leading provider of temporary space solutions across the U.S., is seeking an Enterprise Account Customer Success Coordinator to act as the customer “quarterback.” You will manage orders, billing, and post-delivery follow-ups, coordinating with cross-functional teams to meet CX targets and SOW commitments.

The role requires strong customer service background, excellent communication, and proficiency with CRM tools.

Qualifications

• Proven customer support or customer service experience.
• Strong phone handling skills and excellent communication.
• Ability to multi-task, prioritize and manage time effectively.
• Capable of building and maintaining customer relationships.
• Proficient with MS Office and CRM tools (Salesforce & SAP).
• Detail-oriented with a proactive, solution-focused approach.

Responsibilities

• Serve as the primary contact for customer transactions from order to return.
• Process signed lease/sale agreements, POs, contracts, and related forms.
• Collect insurance certificates and enroll customers in WillScot programs.
• Obtain pending orders and upsell value-added products when possible.
• Communicate delivery options and confirm pre-delivery requirements.
• Handle billing, payments, and invoice-related follow-ups.
• Provide post-delivery follow-up and escalate issues as needed.

Skills

Customer service

Phone handling

Active listening

Communication

Negotiation

Time management

Team collaboration

Problem-solving

Proactive communication

Education

High School diploma or equivalent

College degree preferred

Tools

Salesforce

SAP

GetPaid

Feith

OnBase

Job description

WillScot, a leading provider of temporary space solutions across the U.S., is seeking an Enterprise Account Customer Success Coordinator to act as the customer “quarterback.” You will manage orders, billing, and post-delivery follow-ups, coordinating with cross-functional teams to meet CX targets and SOW commitments.

The role requires strong customer service background, excellent communication, and proficiency with CRM tools.