Enterprise Account Manager | Americas

Planhat; New York (NY); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Performance bonuses

Long term incentives

Generous PTO

Job summary

Planhat is seeking an Enterprise Account Manager to own the commercial side for large Americas customers. You will carry a quota and be responsible for renewals, upsell, and cross-sell of Planhat products.

You will pair with a Deployment Strategist on each account, owning the commercial relationships and contract decisions. This role focuses on strategic selling to senior buyers in leading technology and AI companies, driving renewals and growth across a growing product portfolio.

Qualifications

• Must own a number with a track record of hitting targets in renewals and expansion.
• Experience selling to enterprise SaaS and AI-forward customers.
• Collaborative, cross-team mindset with a focus on outcomes.

Responsibilities

• Own your number: renewals, upsell, cross-sell across your book.
• Lead renewals from forecasting to signature and close with no surprises.
• Grow accounts through expansion, more seats and usage.
• Partner with Deployment Strategist and align on value delivered.
• Sell to senior stakeholders and economic buyers at tech/AI companies.
• Run the commercial process from discovery to close.
• Forecast renewal/expansion revenue with discipline.
• Help build a repeatable renewals/expansion playbook.
• Collaborate across teams to deliver customer outcomes and revenue growth.

Skills

Quota carrying

Enterprise SaaS

Team player

Commercial mindset

Ambiguity tolerance

Job description

The opportunity

At Planhat, we work with some of the biggest and most forward-thinking technology and AI companies in the world. They run their commercial operations on Planhat and use our AI agent, Pi, to transform how they work.

We're looking for a quota-carrying Enterprise Account Manager to own the commercial side of a book of our largest Americas customers. You'll be accountable for every dollar in your accounts: securing renewals, growing existing products, and bringing new Planhat products into companies that already know and trust us.

You'll work as a pair with a Deployment Strategist on each account. They own delivery and the value the customer gets from Planhat. You own the commercial result. Together you keep customers successful and growing, and you make sure that value turns into renewed and expanded revenue for Planhat.

This is a role for someone who loves winning, takes full ownership of a number, and wants to help build a repeatable commercial motion as our product portfolio expands.

What you’ll do

• Own your number. Carry and deliver against a quota that covers the full commercial value of your book: gross and net retention, upsell, and cross-sell of new Planhat products.
• Own every renewal. Lead each renewal from early forecasting through negotiation and signature. Spot risk months ahead, build the commercial case, and close on time with no surprises.
• Grow the account. Find and close expansion: more seats, more usage, and new Planhat products. Build your own pipeline and turn customer insight into new commercial conversations.
• Partner with your Deployment Strategist. Each account is run as a pair. The Deployment Strategist owns delivery and the value the customer gets from Planhat. You own the commercial relationship and every contract decision. You stay close to their work so you know where value is landing, and you turn that value into renewals and growth.
• Sell strategically. Engage senior stakeholders and economic buyers at leading technology and AI companies. Connect Planhat to their commercial priorities and business outcomes.
• Own the deal. Run the commercial process on every opportunity, from discovery and business case through pricing, negotiation, and close. You are accountable for the result.
• Forecast with discipline. Keep an accurate, account-level view of renewal and expansion revenue. Leadership should always know where your number stands and why.
• Build the playbook. Help us develop a repeatable approach to renewals and expansion across our enterprise portfolio. Experiment, learn quickly, and scale what works.
• Win together. Work across Deployment, Growth, Sales, and Product to deliver great customer outcomes and sustainable revenue growth.

Your experience and mindset

• You've owned a number. You have a track record of hitting, and ideally exceeding, ambitious targets across renewals and expansion in enterprise accounts. You create opportunities rather than wait for them to arrive.
• You protect the base. You know that retention is earned long before the renewal date. You read risk early, act on it, and don't let a contract come down to the last week.
• You're competitive. You set high standards, thrive on ambitious goals, and are motivated by delivering exceptional results.
• You're a team player. You're collaborative, generous with information, and low on ego. You get things done without sharp elbows and make the people around you better.
• You understand the commercial technology landscape. You understand enterprise SaaS, how technology companies operate, and the commercial challenges facing modern, AI-forward businesses.
• You're comfortable with ambiguity. You make progress without having all the answers, navigate evolving priorities, and figure things out when there's no established playbook.
• You're thrive under pressure. You're resilient, resourceful, and willing to put in the work required to deliver. You bring urgency without sacrificing judgment or relationships.
• You're commercially curious. You enjoy learning products deeply, uncovering customer needs, and translating new capabilities into compelling business value.

Compensation

The OTE salary range for this position is $140,000 - $200,000 per year. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a generous PTO policy, and other benefits.