Enterprise Account Manager | Americas

Planhat; Los Angeles (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

Planhat is seeking a quota-carrying Enterprise Account Manager to own the commercial side of a book with major Americas customers. You will secure renewals, grow existing products, and bring new Planhat offerings to customers who already trust us.

You will pair with a Deployment Strategist on each account, owning the commercial relationship and contract decisions while they own delivery and customer value.

Qualifications

• Own your number and hit ambitious targets across renewals and expansion.
• Lead renewals from forecasting through negotiation and close.
• Build expansion through more seats, usage, and new Planhat products.
• Collaborate with Deployment Strategist to own the commercial relationship.

Responsibilities

• Own your number and deliver against a quota covering the full commercial value of your book.
• Own every renewal from forecasting to negotiation and signature.
• Grow the account with expansion opportunities and new Planhat products.
• Partner with Deployment Strategist to align delivery and commercial value.
• Engage senior stakeholders and economic buyers at leading technology and AI companies.
• Run the commercial process end-to-end from discovery to close.
• Forecast with discipline and maintain an account-level view of renewal/expansion revenue.
• Help build a repeatable approach to renewals and expansion across the enterprise portfolio.
• Collaborate across teams to deliver customer outcomes and revenue growth.

Skills

Own your number

Renewals & expansions

Retention focus

Competitive mindset

Team player

Enterprise SaaS know-how

Ambiguity tolerance

Under pressure performance

Commercial curiosity

Job description

The opportunity

At Planhat, we work with some of the biggest and most forward-thinking technology and

AI companies in the world. They run their commercial operations on Planhat and use ourAI

agent, Pi, to transform how they work.

We're looking for a quota-carrying Enterprise Account Manager to own the commercial

side of a book of our largest Americas customers. You'll be accountable for every dollar in

your accounts: securing renewals, growing existing products, and bringing new Planhat

products into companies that already know and trust us.

You'll work as a pair with a Deployment Strategist on each account. They own delivery and

the value the customer gets from Planhat. You own the commercial result. Together you

keep customers successful and growing, and you make sure that value turns into renewed

and expanded revenue for Planhat.

This is a role for someone who loves winning, takes full ownership of a number, and wants

to help build a repeatable commercial motion as our product portfolio expands.

What you'll do

• Own your number. Carry and deliver against a quota that covers the full commercial

  value of your book: gross and net retention, upsell, and cross-sell of new Planhat

  products.

  Own every renewal. Lead each renewal from early forecasting through negotiation and

  signature. Spot risk months ahead, build the commercial case, and close on time with

  no surprises.

• Grow the account. Find and close expansion: more seats, more usage, and new Planhat

  products. Build your own pipeline and turn customer insight into new commercial

  conversations.

• Partner with your Deployment Strategist. Each account is run as a pair. The

  Deployment Strategist owns delivery and the value the customer gets from Planhat.

  You own the commercial relationship and every contract decision. You stay close to

  their work so you know where value is landing, and you turn that value into renewals

  and growth.

• Sell strategically. Engage senior stakeholders and economic buyers at leading

  technology and AI companies. Connect Planhat to their commercial priorities and

  business outcomes.

• Own the deal. Run the commercial process on every opportunity, from discovery and

  business case through pricing, negotiation, and close. You are accountable for the

  result.

• Forecast with discipline. Keep an accurate, account-level view of renewal and

  expansion revenue. Leadership should always know where your number stands and

  why.

• Build the playbook. Help us develop a repeatable approach to renewals and expansion

  across our enterprise portfolio. Experiment, learn quickly, and scale what works.

• Win together. Work across Deployment, Growth, Sales, and Product to deliver great

  customer outcomes and sustainable revenue growth.

Your experience and mindset

We're looking for a competitive account manager who loves winning, takes ownership, and

knows that the best results come from working well with others.

• You've owned a number. You have a track record of hitting, and ideally exceeding,

  ambitious targets across renewals and expansion in enterprise accounts. You create

  opportunities rather than wait for them to arrive.

• You protect the base. You know that retention is earned long before the renewal date.

  You read risk early, act on it, and don't let a contract come down to the last week.

• You’re competitive. You set high standards, thrive on ambitious goals, and are

  motivated by delivering exceptional results.

• You’re a team player. You're collaborative, generous with information, and low on ego.

  You get things done without sharp elbows and make the people around you better.

• You understand the commercial technology landscape. You understand enterprise

  SaaS, how technology companies operate, and the commercial challenges facing

  modern, AI-forward businesses.

• You’re comfortable with ambiguity. You make progress without having all the answers,

  navigate evolving priorities, and figure things out when there's no established

  playbook.

• You thrive under pressure. You're resilient, resourceful, and willing to put in the work

  required to deliver. You bring urgency without sacrificing judgment or relationships.

• You’re commercially curious. You enjoy learning products deeply, uncovering

  customer needs, and translating new capabilities into compelling business value.

Compensation

The OTE salary range for this position is $140,000 - $200,000 per year. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a generous PTO policy, and other benefits.