Enterprise Account Manager

Seated, Inc.; New York, Northern (NY, KY); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Stock options

401(k) match

Healthcare, Dental, Vision plans

Pre-Tax Flexible FSA

Commuter Benefits

Up to 16 weeks of paid parental leave

Unlimited PTO

Gympass membership

Citi Bike Monthly Membership

$100 a month dining credit at Seated

Job summary

Seated is reshaping dining by linking restaurants to high-intent diners and driving growth through demand-driven pricing and rewards.

We are seeking an Enterprise Restaurant Success Manager to own strategic partnerships with multi-location restaurant groups, guiding account plans, renewals, and expansion while delivering measurable ROI.

Qualifications

• 4+ years of enterprise account management or related client-facing roles in hospitality/restaurant spaces.
• Proven track record of growing accounts through renewals and upsells.
• Strong executive-level relationship-building and negotiation skills.
• Experience using CRM platforms like Salesforce or HubSpot.

Responsibilities

• Own and manage a portfolio of enterprise restaurant groups and partners.
• Build relationships with executives and leaders across partner organizations.
• Develop strategic account plans focused on retention and revenue growth.
• Identify expansion opportunities and drive platform adoption.
• Lead renewal and churn conversations while meeting revenue goals.
• Collaborate cross-functionally to advocate for partners.

Skills

Enterprise account management

Customer success

Strategic partnerships

Executive stakeholder management

CRM platforms (Salesforce/HubSpot)

Tools

Salesforce

HubSpot

Job description

About Seated

Seated exists to help restaurants thrive in an industry defined by thin margins and underutilized capacity.

We unlock incremental demand by connecting restaurants to a network of millions of high-intent diners through demand-driven pricing and rewards. By intelligently filling empty tables, Seated enables operators to reach new guest profiles, motivate first-time visits, and increase visit frequency—while driving higher average check sizes and sustainable, profitable growth.

Seated is active in 19 U.S. markets and continues to expand nationally as we build technology that delivers measurable value for both restaurants and guests.

Role Overview

Reporting to the Director of Restaurant Success, the Enterprise Restaurant Success Manager is responsible for owning and growing relationships with Seated's largest and most strategic restaurant partners. This role serves as a trusted advisor to enterprise hospitality groups, helping them maximize the value of the Seated platform while driving retention, expansion, and long_term revenue growth.

You’ll manage a portfolio of multi-location restaurant groups, partnering with executive and operational stakeholders to develop strategic account plans, identify opportunities for growth, and ensure partners are achieving measurable business outcomes. Success in this role requires strong relationship management, commercial acumen, executive presence, and the ability to navigate complex organizations with multiple decision-makers.

Responsibilities

• Own and manage a portfolio of enterprise restaurant groups/franchise groups and corporate hospitality partnerships, serving as the primary point of contact for key stakeholders.
• Build trusted relationships with executive, operational, and marketing leaders across partner organizations.
• Develop strategic account plans focused on retention, revenue growth, and long-term partnership success.
• Identify and execute expansion opportunities through upsells, increased platform adoption, and new restaurant launches.
• Conduct recurring business reviews that leverage data and insights to demonstrate ROI and recommend growth strategies.
• Consult with partners on optimization, pricing strategy, and best practices to maximize performance on the Seated platform.
• Lead renewal and churn conversations while consistently achieving quarterly revenue and retention goals.
• Proactively identify account risks and develop action plans to improve partner health and reduce churn.
• Partner cross-functionally with Sales, Product, Marketing, Operations, and Support to advocate for enterprise partners and deliver exceptional service.
• Maintain accurate account plans, forecasts, and tracking within Salesforce.

• 4+ years of experience in hospitality/restaurant enterprise account management, customer success, strategic partnerships, or a related client-facing role.
• Proven success managing large, complex customer relationships with multiple stakeholders and executive-level contacts.
• Demonstrated track record of growing existing accounts through renewals, upsells, or expansion opportunities while meeting or exceeding revenue goals.
• Strong consultative selling, negotiation, and relationship-building skills.
• Excellent presentation and communication skills, with the ability to influence senior business leaders.
• Analytical mindset with the ability to interpret performance data and translate insights into strategic recommendations.
• Highly organized and able to manage multiple priorities across a portfolio of high-value accounts.
• Experience using CRM platforms such as Salesforce or HubSpot.

• Salary: $115,000 - $135,000 OTE (80% base + 20% variable)
• Stock options
• Generous 401(k) match
• Comprehensive Healthcare, Dental, and Vision plans, including virtual care options
• Pre-Tax Flexible FSA, Dependent Care FSA
• Commuter Benefits
• Up to 16 weeks of paid parental leave
• Unlimited PTO
• Gympass Membership with access to thousands of gyms and studios
• Citi Bike Monthly Membership
• $100 a month to spend at Seated restaurants

At Seated, we welcome passionate people from all backgrounds, helping us to make dining experiences more accessible & rewarding. If you have the curiosity & passion to drive our mission together, we would love to hear from you.