Enterprise Account Manager

NBCUniversal; Minneapolis (MN); Remote; USD 70,000 - 90,000; Full time

Job summary

NBC Sports Next seeks an Enterprise Account Manager to enhance customer experience and drive revenue growth across core sports. This role involves collaboration with various teams to manage accounts and implement best practices in account management. Ideal candidates will have extensive experience in SAAS Account Management and a strong understanding of the US sports landscape. This fully remote position offers competitive benefits.

Benefits

Health Insurance

401(k)

Paid Leave

Tuition Reimbursement

Qualifications

• 4+ years of experience in SAAS Account Management.
• Strong knowledge of the US sport landscape.

Responsibilities

• Develop and execute enterprise account management strategy.
• Manage a portfolio of top sports accounts.
• Conduct regular account reviews.

Skills

Leadership

Collaboration

Customer Service

Communication

Problem Solving

Education

College degree

Tools

Salesforce

Job description

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The spin-off is expected to be completed during 2025.

Job Description

NBC Sports Next is hiring an Enterprise Account Manager to develop, manage, and execute our enterprise account management and sport vertical strategy for core sports such as Baseball, Softball, Hockey, Soccer, or Lacrosse. This role involves working cross-functionally with sales, product development, safety, and marketing teams to manage, upsell, secure renewals, and enhance the customer experience across enterprise accounts. The focus is on revenue growth and implementing best-in-class account management practices to create value for our sport vertical partners.

Job Duties

• Develop and execute the company’s enterprise account management and sport vertical strategy in collaboration with various business functions.
• Manage a portfolio of top baseball, softball, and other enterprise accounts.
• Provide consultative feedback to improve customer experience.
• Coordinate with product development, safety, and marketing teams to create strategic account management assets.
• Conduct regular account reviews and promote adoption of SportsEngine services.
• Perform other duties as assigned.

Qualifications

Basic Requirements

• 4+ years of experience in SAAS Account Management with proven leadership, collaboration, and innovation skills.
• Experience in delivering value and superior customer service.
• Strong knowledge of the US sport landscape, including trends relevant to USOPC, NGBs, SafeSport, and risk management.
• Experience in developing account review plans and presentations.
• Excellent communication skills.
• Willingness to travel for prospecting and partnership engagement.
• Curious, positive, enthusiastic, empathetic, solutions-oriented, and customer-focused.
• Self-starter, problem solver, team player.

Desired Characteristics

• College degree or equivalent experience.
• Experience working in a matrixed organization with cross-functional collaboration.
• Proficiency with Salesforce or similar CRM tools is a plus.

Additional Requirements

• Willingness to travel, work overtime, and on weekends on short notice.
• This position is fully remote, contributing from a non-NBCUniversal worksite.
• Eligible for company-sponsored benefits, including health insurance, 401(k), paid leave, tuition reimbursement, and other perks.