Enterprise Account Management Leader - Hybrid/Remote

Crisis Prevention Institute, Inc; United States; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

401k

PTO

Health & Wellness Days

Hybrid / Remote work schedule

Job summary

Crisis Prevention Institute Inc. in the United States is seeking a Manager, Enterprise Account Management to lead CPI's Enterprise Account Management team and deliver a proactive, strategic post-sale experience for CPI's largest and most complex enterprise customers.

This role oversees team performance, portfolio coverage, adoption, value realization, account health, renewals, and qualified expansion identification.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in account management, customer success, client services, sales, or similar customer-facing roles.
• 2+ years of people leadership experience, including coaching, performance management, and team development.
• Experience managing strategic or enterprise customer relationships with multiple business units, locations, and executive stakeholders.
• Demonstrated success driving retention, renewals, account health, value realization, and qualified expansion identification.
• Experience using CRM data, customer health indicators, and performance metrics to coach teams and improve forecast accuracy.

Responsibilities

• Lead, coach, and develop Enterprise Account Managers through one-on-ones, performance feedback, skill development, call coaching, and career growth.
• Translate enterprise-segment goals into team priorities, operating rhythms, account coverage expectations, and measurable performance plans.
• Oversee account assignments, portfolio capacity, and coverage quality to ensure proactive, tailored account management for high-value enterprise customers.
• Coach the team to execute disciplined seller-to-account-management transitions, onboarding plans, stakeholder maps, strategic account plans, executive engagement, business reviews, adoption support, and measurable customer outcomes.
• Monitor account health, adoption, utilization, relationship coverage, renewal timing, customer activity, and risk indicators; ensure early intervention and documented mitigation plans.
• Lead significant customer escalations and support complex, high-risk, or executive-level renewals.
• Own team-level retention and renewal performance, including strategy review, negotiation support, and forecast accuracy.
• Ensure Enterprise Account Managers identify and qualify expansion opportunities and route complete, well-documented opportunities to Sales.
• Establish standards for CRM accuracy, account plans, activity documentation, account health, renewal forecasts, loss analysis, customer commitments, and next actions.
• Build strong partnerships with enterprise sellers and leaders to maintain coordinated account strategies and a consistent customer experience.
• Analyze enterprise-segment trends, customer feedback, renewal outcomes, churn drivers, adoption barriers, and expansion signals to recommend improvements.
• Recruit, onboard, and retain high-performing talent while fostering accountability, collaboration, inclusion, sound judgment, and continuous improvement.
• Make financially responsible decisions aligned with organizational policies.

Skills

Account management

People leadership

Coaching

Strategic planning

CRM data

Forecasting

Stakeholder management

Education

Bachelor's degree

Tools

CRM software

Job description

Crisis Prevention Institute Inc. in the United States is seeking a Manager, Enterprise Account Management to lead CPI's Enterprise Account Management team and deliver a proactive, strategic post-sale experience for CPI's largest and most complex enterprise customers.

This role oversees team performance, portfolio coverage, adoption, value realization, account health, renewals, and qualified expansion identification.