Enterprise Account Director US | AI-native Marketing Analytics SaaS | Remote (US)

Grey Matter Recruitment; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Grey Matter Recruitment is recruiting a Remote Strategic Account Director to own and grow a portfolio of enterprise SaaS accounts, with a focus on retention, renewals, and expansion.

You will build relationships with senior marketing, digital, and ecommerce stakeholders, and drive upsell and cross-sell opportunities across a broad platform suite while partnering with Customer Success to maximise long-term customer value in a fast-growth environment.

Qualifications

• Proven experience managing and growing enterprise SaaS accounts.
• Strong track record in renewals, retention, and expansion revenue.
• Experience selling MarTech, CX, Personalisation, CDP, Ecommerce, or adjacent SaaS solutions.
• Comfortable engaging C-level and senior stakeholders.
• Strong commercial acumen and negotiation skills.
• Thrives in fast-growth, high-performance environments.

Responsibilities

• Remote Strategic Account Director role focused on retention, renewals, and expansion.
• Own and grow a portfolio of enterprise accounts.
• Drive upsell and cross-sell opportunities across a broad platform suite.
• Build relationships with senior marketing, digital, and ecommerce stakeholders.
• Partner closely with Customer Success to maximise customer value.
• Enterprise, multi-stakeholder sales environment with high-value accounts.

Skills

Strategic account management

C-level stakeholder engagement

Negotiation

SaaS sales

Relationship building

Job description

Looking to own and grow strategic enterprise accounts for one of the fastest-growing AI-powered customer engagement platforms in the market?

Backed by significant investment, global scale, and a market-leading product, you'll be responsible for driving retention, expansion, and long-term customer value across a portfolio of enterprise clients.

The Company

• Gartner Magic Quadrant leader in Marketing Analytics
• Recognised leader in AI-driven customer engagement, used by 1,000s of global brands
• High-demand product delivering clear ROI, driving strong win rates and repeatability
• $200M in funding but already profitable
• 1100 employees with global offices across 26 locations
• Great culture and working environment

The Role

• Remote Strategic Account Director role focused on retention, renewals, and expansion
• Own and grow a portfolio of enterprise accounts
• Drive upsell and cross-sell opportunities across a broad platform suite
• Build relationships with senior marketing, digital, and ecommerce stakeholders
• Partner closely with Customer Success to maximise customer value
• Enterprise, multi-stakeholder sales environment with high-value accounts

What You'll Need

• Proven experience managing and growing enterprise SaaS accounts
• Strong track record in renewals, retention, and expansion revenue
• Experience selling MarTech, CX, Personalisation, CDP, Ecommerce, or adjacent SaaS solutions
• Comfortable engaging C-level and senior stakeholders
• Strong commercial acumen and negotiation skills
• Thrives in fast-growth, high-performance environments