ENT Service Line Leader: Growth, Access & Ops

UC San Diego Health; San Diego (CA); On-site; USD 111,000 - 211,000; Full time

Job summary

UC San Diego Health seeks a Service Line Leader for Otolaryngology to guide strategic, operational, and financial initiatives across ENT programs, partnering with physician and executive leadership.

The role directs practice operations, oversees budgeting, and drives growth and access while maintaining high quality and compliance across multiple locations. A senior leader with strong collaboration and change-management skills is essential.

Qualifications

• 11+ years of healthcare leadership or a Bachelor's plus 7+ years in business administration.
• Clinic/center management with scheduling, customer-service methods, incident reporting, regulatory compliance, and information technology.
• Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.

Responsibilities

• Develop and implement strategic plans supporting growth of Otolaryngology services.
• Identify opportunities for new clinical programs, market expansion, and service development.
• Lead business planning and implementation of new initiatives.
• Provide oversight of practice managers and operational leaders.
• Establish operational goals and monitor key performance indicators.
• Standardize workflows across multiple locations.
• Develop operating budgets and monitor revenue, expenses, productivity, access metrics, and financial performance.
• Identify opportunities to improve operational efficiency and margin.
• Partner with Department Chair, Medical Directors, Division Chiefs, and faculty leadership.
• Support physician recruitment, onboarding, and practice growth.
• Collaborate on faculty practice operations.
• Improve access to care across all subspecialties.
• Lead referral optimization initiatives.
• Expand regional access and community partnerships.
• Support quality improvement initiatives.
• Monitor clinical outcomes and patient experience.
• Ensure compliance with regulatory standards.
• Mentor managers and supervisors.
• Lead cross-functional teams.
• Promote a culture of accountability and continuous improvement.

Skills

Leadership

Strategic planning

Operations management

Financial stewardship

Staff development

Education

Bachelor's degree in related area

Master's degree (MBA, MHA, MPH, or related field)

Tools

Billing systems

Healthcare IT

Job description

UC San Diego Health seeks a Service Line Leader for Otolaryngology to guide strategic, operational, and financial initiatives across ENT programs, partnering with physician and executive leadership.

The role directs practice operations, oversees budgeting, and drives growth and access while maintaining high quality and compliance across multiple locations. A senior leader with strong collaboration and change-management skills is essential.