ENT Front Desk & Patient Services Coordinator

ENT and Allergy Associates of Florida; Tampa (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(K)

6 Paid Holidays

PTO

Job summary

ENT and Allergy Associates of Florida in Tampa is seeking a Medical Front Desk Representative for a full-time position, Monday through Friday, 8:00am–5:00pm. You will greet patients, verify insurance, check in/out, and manage scheduling in a high-volume setting within our ENT and Audiology practice.

The ideal candidate has strong customer service, basic medical terminology, EMR experience, and the ability to work well in a team. Bilingual Spanish is a plus.

Qualifications

• Preferred 1-year previous experience in a medical practice.
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills with a clear speaking voice.
• Ability to prioritize and handle a high volume of patients.
• Ability to work in a team environment.
• Working knowledge of medical terminology.
• Strong computer literacy.
• Bilingual Spanish speaking is a plus.

Responsibilities

• Providing superior customer service to all patients and guests
• Answer multi-line phones
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
• Process payments from patients for co-pays and uninsured visits.
• Insurance Verification
• Schedule appointments for new and recurring patients based on Physician and PA/NP availability
• Maintain hard copy patient records as well as the files stored in our EHR
• Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
• Provide patients with support and guidance as needed

Skills

Customer service

Interpersonal skills

Communication skills

Medical terminology

Computer literacy

Bilingual Spanish

Tools

EMR

Job description

ENT and Allergy Associates of Florida in Tampa is seeking a Medical Front Desk Representative for a full-time position, Monday through Friday, 8:00am–5:00pm. You will greet patients, verify insurance, check in/out, and manage scheduling in a high-volume setting within our ENT and Audiology practice.

The ideal candidate has strong customer service, basic medical terminology, EMR experience, and the ability to work well in a team. Bilingual Spanish is a plus.