Enrollment Verification & Registration Technician

Austincc; Maryland; On-site; USD 42,000 - 56,000; Full time

Job summary

Anne Arundel Community College in Maryland is seeking a Records and Registration Specialist to process enrollment verifications and support student records. You will handle in-person and remote inquiries, maintain accurate records, and ensure FERPA compliance while coordinating with multiple systems.

The role demands two years in a busy environment, strong communication, and solid data-entry skills. Local applicants with a focus on student service are encouraged to apply.

Qualifications

• Minimum two years in a high-volume, deadline-driven environment.
• Experience with student records, FERPA, and sensitive data handling.
• Strong computer skills: word processing, spreadsheets, data entry in relational databases.

Responsibilities

• Process enrollment verification requests via in-person, email, and electronic channels.
• Maintain audit-ready documentation and logs for verification actions.
• Provide in-person and remote support for records and registration inquiries.
• Protect confidentiality of student records per FERPA and policies.
• Support systems like Colleague, NSC, Perceptive Content, and related workflows.
• Serve as backup for official transcript processing and assist during events.

Skills

Strong communication

Attention to detail

Customer service

Time management

Education

High School Diploma/GED

Associate degree or higher preferred

Tools

Ellucian Colleague

National Student Clearinghouse

Parchment

Perceptive Content

WaitWell

Cisco Finesse VoIP

Job description

Job Duties and Responsibilities

ENROLLMENT VERIFICATION PROCESSING: Process enrollment verification requests received through in-person, electronic, email, and National Student Clearinghouse channels. Clearly and professionally explain enrollment-related policies and procedures while maintaining a high standard of student-centered service. Review enrollment activity, student records, documentation, and system data to verify enrollment status and ensure accurate reporting. Securely maintain and transmit verification documentation in accordance with institutional procedures and FERPA requirements.

ENROLLMENT VERIFICATION OPERATIONS: Maintain complete and audit-ready documentation of verification requests and actions. Maintain verification logs, tracking records, documentation, and workflows to support timely and accurate processing. Use Ellucian Colleague, National Student Clearinghouse, Perceptive Content, and related systems for data entry, record review, imaging, and request tracking.

RECORDS AND REGISTRATION SERVICE OPERATIONS: Deliver in-person and remote support for records and registration inquiries via phone, email, and virtual platforms. Maintain accurate academic records. Process and respond to high volumes of student interactions and requests, especially via email. Exercise professional judgment when handling confidential, time-sensitive, or complex inquiries. Assist students with registration using Colleague and Self Service platforms. Collaborate with academic and Student Services departments to resolve student issues. Troubleshoot registration issues and recommend solutions. Provide data entry and registration support during Personal Registration Days at local high schools.

STUDENT RECORD SECURITY & FERPA COMPLIANCE: Protect the confidentiality and security of student records and ensure that access, use, communication, documentation, and disclosure of student information comply with FERPA, institutional policies, and data privacy requirements. Exercise appropriate discretion and professional judgment when handling sensitive information and elevate matters that fall outside of position authority.

SYSTEMS AND TECHNICAL SUPPORT: Use and support Ellucian Colleague, National Student Clearinghouse, Perceptive Content, WaitWell, and related Records & Registration technologies and workflows. Serve as point of contact with external enrollment verification vendors and partners. Troubleshoot and resolve system integration or functionality issues related to enrollment verification operations. Participate in testing Colleague system upgrades and recommend improvements to enrollment verification processing practices by staying current with evolving technologies. Identify opportunities to improve workflow efficiency, accuracy, compliance, and the student experience.

OPERATIONAL CONTINUITY & OTHER DUTIES: Serve as trained backup for outgoing official transcript processing, including related workflows, systems, and tracking as needed for operational continuity. Participate in college events, professional development, and other related duties as assigned by leadership in the Records and Registration Office.

Required Qualifications:

High School Diploma/GED

Minimum of two years of experience working effectively in a high-volume, fast-paced environment with minimal supervision, demonstrating strong attention to accuracy, detail, and meeting deadlines.

Strong computer and technical skills, including advanced knowledge of word processing, spreadsheets, and data entry in large relational databases.

Excellent oral, written, and interpersonal communication skills with the ability to interact tactfully and effectively with students, faculty, staff, and external partners.

Proven ability to maintain the confidentiality of student records and apply institutional policies, including a working knowledge and interpretation of the Family Educational Rights and Privacy Act (FERPA) regulations in daily work.

Strong critical thinking, analytical, and problem-solving skills with the ability to independently troubleshoot issues related to registration, student records, and transcript processing.

Demonstrated ability to manage multiple priorities and provide high-level customer service in both in-person and remote settings

Preferred Qualifications:

Associate degree or higher preferred.

Previous experience working in a Registrar's Office or Enrollment Services.

Experience using Ellucian Colleague, National Student Clearinghouse, Parchment, and Perceptive Content systems.

Experience using Cisco Finesse VoIP or other call-routing phone system.

Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.

While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position.

Pay dates occur on the 7th and 22nd of each month. If those dates fall on a weekend, the pay date occurs on the Friday prior to the 7th and 22nd. As an employee of the college, you are eligible for a comprehensive benefits package.

In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia, or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility.