Enrollment Training Specialist

ivytech; Indianapolis (IN); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health & Wellness benefits

Retirement plan

Educational benefits

Work-life balance

Competitive compensation

Job summary

Ivy Tech is seeking an Enrollment Trainer to support the Indianapolis campus by delivering comprehensive training for the enrollment department. The role focuses on guiding new and current staff through the enrollment process, systems usage, and performance improvement.

The trainer will deliver modules on communication cadence, tools like Ivy Connect, Signal Vine, Banner, Outlook and Teams, and will partner with leadership to ensure effective, compliant training aligned with FERPA and

Qualifications

• Associate's degree required.
• Minimum of three years working in a higher education (or related), recruitment/Admissions environment.
• Must possess the ability and willingness to travel in the performance of assigned duties.

Responsibilities

• Assist Enrollment Specialists in meeting or exceeding conversion goals during all phases of the enrollment funnel (application, financial aid completion, registration, paid status, class start) by providing an all-encompassing new and ongoing employee training program.
• Understand the various demographics of Ivy Tech students and how to best approach, engage, and respond to each unique applicant for a positive outcome and extrapolate the knowledge into action.
• Teach and train new employees on all aspects of the Enrollment Specialist role, including, but not limited to, communication cadence and expectations, Ivy Connect, Signal Vine, Banner, Microsoft Outlook and Teams, etc.
• Demonstrate the urgency and focus needed for an Enrollment Specialist's success.
• Identify Enrollment Specialists' deficiencies and plan training(s) to assist in improving job performance
• Develop materials as necessary for the effective delivery of content. Instigate and follow through on evaluation processes that determine the viability of every training session delivered. Ensure that arrangements are made to provide facilities, materials, and equipment necessary for the effective delivery of instruction. Assist in the identification of facility and equipment needs.
• Participate in training and professional development as needed

Education

Associate's degree

Bachelor's Degree

Tools

Ivy Connect

Signal Vine

Banner

Microsoft Outlook

Teams

Job description

Ivy Tech is seeking an Enrollment Trainer to support the Indianapolis campus by delivering comprehensive training for the enrollment department. The role focuses on guiding new and current staff through the enrollment process, systems usage, and performance improvement.

The trainer will deliver modules on communication cadence, tools like Ivy Connect, Signal Vine, Banner, Outlook and Teams, and will partner with leadership to ensure effective, compliant training aligned with FERPA and