Full-Time Enrollment Trainer

ivytech; Indianapolis (IN); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health & Wellness benefits

Retirement plan

Educational benefits

Work-life balance

Competitive compensation

Job summary

Ivy Tech is seeking an Enrollment Trainer to support the Indianapolis campus by delivering comprehensive training for the enrollment department. The role focuses on guiding new and current staff through the enrollment process, systems usage, and performance improvement.

The trainer will deliver modules on communication cadence, tools like Ivy Connect, Signal Vine, Banner, Outlook and Teams, and will partner with leadership to ensure effective, compliant training aligned with FERPA and

Qualifications

• Associate's degree required.
• Minimum of three years working in a higher education (or related), recruitment/Admissions environment.
• Must possess the ability and willingness to travel in the performance of assigned duties.

Responsibilities

• Assist Enrollment Specialists in meeting or exceeding conversion goals during all phases of the enrollment funnel (application, financial aid completion, registration, paid status, class start) by providing an all-encompassing new and ongoing employee training program.
• Understand the various demographics of Ivy Tech students and how to best approach, engage, and respond to each unique applicant for a positive outcome and extrapolate the knowledge into action.
• Teach and train new employees on all aspects of the Enrollment Specialist role, including, but not limited to, communication cadence and expectations, Ivy Connect, Signal Vine, Banner, Microsoft Outlook and Teams, etc.
• Demonstrate the urgency and focus needed for an Enrollment Specialist's success.
• Identify Enrollment Specialists' deficiencies and plan training(s) to assist in improving job performance
• Develop materials as necessary for the effective delivery of content. Instigate and follow through on evaluation processes that determine the viability of every training session delivered. Ensure that arrangements are made to provide facilities, materials, and equipment necessary for the effective delivery of instruction. Assist in the identification of facility and equipment needs.
• Participate in training and professional development as needed

Education

Associate's degree

Bachelor's Degree

Tools

Ivy Connect

Signal Vine

Banner

Microsoft Outlook

Teams

Job description

Job Title: Enrollment Trainer

Location: Indianapolis Campus

Job Type: Full-time

Classification: E-1

Salary Range: $45,000- $52,000/annually (based on experience)

Reports To: Director of Student Success

Who We Are:

Ivy Tech is Indiana's community college and workforce engine, delivering: high-quality learning experiences that propel Indiana's communities, measurable economic return, excellence in teaching, and industry-aligned credentials of value, empowering every learner to achieve lifelong success.

Our Values:

• Empathy: We lead with care and connectivity, ensuring we meet our students where they are.
• Integrity: We act responsibly and ethically in the best interest of our students, employees, partners, institution, and the State.
• Agility: We move with purpose and adapt to the evolving needs of our students, employers, and the State.
• Impact: We exist to change lives through quality education. Our work strengthens individuals, families, communities, and the future of Indiana.

The Role:

The Enrollment Trainer provides initial and ongoing instructional support for the enrollment department within the Indianapolis market. The Enrollment Trainer also provides insight into the intricacies of all systems used to move students through the enrollment process and cycle.

KEY RESPONSIBILITIES:

• Assist Enrollment Specialists in meeting or exceeding conversion goals during all phases of the enrollment funnel (application, financial aid completion, registration, paid status, class start) by providing an all-encompassing new and ongoing employee training program.
• Understand the various demographics of Ivy Tech students and how to best approach, engage, and respond to each unique applicant for a positive outcome and extrapolate the knowledge into action.
• Teach and train new employees on all aspects of the Enrollment Specialist role, including, but not limited to, communication cadence and expectations, Ivy Connect, Signal Vine, Banner, Microsoft Outlook and Teams, etc.
• Demonstrate the urgency and focus needed for an Enrollment Specialist's success.
• Identify Enrollment Specialists' deficiencies and plan training(s) to assist in improving job performance
• Develop materials as necessary for the effective delivery of content. Instigate and follow through on evaluation processes that determine the viability of every training session delivered. Ensure that arrangements are made to provide facilities, materials, and equipment necessary for the effective delivery of instruction. Assist in the identification of facility and equipment needs.
• Participate in training and professional development as needed

The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

MINIMUM QUALIFICATIONS:

• Associate's degree required.
• Minimum of three years working in a higher education (or related), recruitment/Admissions environment.
• Must possess the ability and willingness to travel in the performance of assigned duties.

PREFERRED QUALIFICATIONS:

• Bachelor's Degree
• Minimum of two (2) years of experience in the training field.
• CRM experience

Why Join Us?

• Opportunity to work on innovative and impactful projects.
• Collaborate with a team of skilled professionals.
• Competitive compensation and benefits package.
• Continuous learning and development opportunities.

Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff.

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities

Work‑Life Balance

Generous paid time off, incl