Enrollment Technician

Blue Cross Blue Shield of Wyoming; Cheyenne (WY); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Best-In-Class Health Insurance

Annual merit increases

Monthly incentives

PTO and holidays

Job summary

Blue Cross Blue Shield Wyoming is hiring an Enrollment Technician to efficiently add and maintain member information in our system. You will manage new enrollments, terminations, and updates to demographics, ensuring accuracy and regulatory compliance across multiple eligibility rules.

As a front-facing ambassador, you will communicate in writing, by phone, and via email with salespeople, clients, vendors, and internal teams regarding eligibility questions, incomplete applications, and changes.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of office experience.
• Prior insurance experience preferred.
• Attention to detail and strong written and verbal communication.

Responsibilities

• Add and maintain member information in our enrollment system.
• Process new enrollments, terminations, and demographic updates.
• Handle HIPAA release of information forms and coordinate ID cards.
• Log returned mail and prepare documentation for scanning.
• Assist with eligibility inquiries across multiple state and federal guidelines.

Skills

Attention to detail

Written and verbal communication

Organization

HIPAA requirements

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Enrollment software

Job description

Deep Roots. Solid Growth. Caring People.Rooted in Wyoming! We are Blue Cross Blue Shield Wyoming: a not-for-profit health insurer with offices throughout the state. Ever since a small group of caring, persistent Wyoming women helped us put down roots in 1945, everything we do is aimed at better health care for the people of Wyoming.Our Vision: We envision a future where integrity, compassion, and trust define a local health insurance experience. Committed to doing the right thing for our members, employees, and community, we strive to protect and contribute to the health and care of all we serve.Our Mission: provide our members with access to local health insurance solutions that prioritize health, care, and well-being for those who call Wyoming home.If our passion and purpose resonate with you, you may be who we are looking for. The role we are looking to fill:Enrollment TechnicianAs an Enrollment Technician with BCBSWY you will ensure that member information is added and maintained on our system accurately, and in a timely manner. This may include adding new members, processing terminations, and making updates to member demographic information such as names, addresses, and phone numbers.You will be a critical part of our dynamic team by becoming familiar with the eligibility rules across multiple types of business, as well as with applicable State and Federal guidelines pertaining to insurance membership. As a front facing ambassador of BCBSWY, you will correspond in writing, via telephone, and through e-mail with salespeople, clients, vendors, other internal departments, and applicants regarding eligibility, incomplete applications/changes, and other enrollment questions.To be successful in this role, you will need strong attention to detail, excellent written and verbal communication skills, an understanding of legal and contractual language, and the ability to use computers and associated software programs.Minimum qualifications include a high school diploma or equivalent, and one to two years of office experience. Prior insurance experience is preferred.Additional accountabilities include processing HIPAA release of information forms, updating coordination of benefit details, ordering and validating member ID cards, logging returned mail, preparing documentation for scanning, and quality control of enrollment updates.BCBSWY Employees Enjoy:Best-In-Class Health Insurance at minimal to no-cost for BCBSWY employees! PLUS many other benefits along with highly competitive compensation!Our compensation program is reviewed for competitive market match on an annual basis and employees are eligible for annual merit increases. Monthly incentives that are based on individual and company performance are also available to eligible employees and members of our Sales Team can realize generous performance-based commissions.At BCBSWY our employees are provided best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include medical, dental, vision, 401(k), life insurance, paid time off (PTO), 10 paid holidays in addition to PTO annually, plus 8 paid volunteer hours, various wellness programs, and a dress code of \"Dress for Your Day!\" which can mean jeans every day (depending on your role).Serving Those Who Call Wyoming Home.Our positions are all based in Wyoming. Depending on the department and the position, eligible employees may be offered limited In-Office/WFH flexibility (for those positions that are offered limited WFH, there will be a required number of In-Office days per week/month depending on department). Executive level employees are required to reside full-time in Wyoming.Our Selection Process:Typically includes the following (NOTE: process steps may differ depending on role applied for)Review of your completed application and any additional submitted materials (e.g., cover letter, certifications, etc.) for minimum qualifications and skills alignment.Confirmation of Wyoming residency, intent to become a Wyoming resident, or reasonable commuter distance if Colorado resident.Recruiter Phone Screen.Possible Self-Assessment and/or Questionnaire.Initial interview with Hiring Manager.Possible 2nd Interview with Hiring Manager and/or additional Team members.Comprehensive Background Check.BCBSWY is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. Qualified applicants are provided with an equal opportunity and selection decisions are based on job-related factors.We use E-Verify to confirm employment eligibility; we DO NOT sponsor applicants for work visas.BCBSWY is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations for the application, selection, and hiring process. If reasonable accommodation is needed, please contact: [e-mail]