Enrollment Support Specialist — Student Access & Registration

Virginia’s Community Colleges; United States; Remote; USD 44,000 - 49,000; Full time

Job summary

Germanna Community College is seeking a full-time Call Center Enrollment Support Specialist to serve as the first point of contact for students, employees, and partners, delivering accurate information on enrollment processes and services.

The role supports access, onboarding, and retention by resolving inquiries, guiding through admissions, financial aid, and registration, and by maintaining compliant records in the college systems.

Qualifications

• Experience in Enrollment Services, Admissions, customer service, or related student support in higher education.
• Proficiency with Microsoft Office, data management systems, and SIS such as PeopleSoft, Banner, Navigate.
• Strong analytical and problem-solving skills with the ability to interpret policies and guidelines.
• Excellent customer service and communication skills in a fast-paced environment.
• Strong organizational skills to manage multiple priorities and meet deadlines.

Responsibilities

• Provide exceptional customer service and enrollment support via phone, email, chat, text, and in-person interactions.
• Guide students through admissions, onboarding, registration, financial aid, and other enrollment processes.
• Conduct outreach and follow-up to support students from inquiry through enrollment.
• Resolve complex inquiries, troubleshoot enrollment barriers, and serve as escalation resource.
• Interpret and apply college, VCCS, and state policies to provide accurate information.
• Connect students with campus resources and support services.
• Maintain accurate records in CRM and SIS while ensuring FERPA compliance.
• Collaborate with campus partners to improve services and support student success.

Skills

Enrollment Services

Customer Service

Data Management

FERPA compliance

CRM systems

Tools

PeopleSoft

Banner

Navigate

Salesforce

Job description

Germanna Community College is seeking a full-time Call Center Enrollment Support Specialist to serve as the first point of contact for students, employees, and partners, delivering accurate information on enrollment processes and services.

The role supports access, onboarding, and retention by resolving inquiries, guiding through admissions, financial aid, and registration, and by maintaining compliant records in the college systems.