Enrollment Specialist — Help Learners Achieve Goals

Cengage Group; Honolulu (HI); Remote; USD 29,000 - 39,000; Full time

Job summary

Cengage Group in Hawaii is seeking an Enrollment Representative to join a team focused on helping learners achieve their educational and career goals. You will engage with prospective students, prioritize qualified leads from website, referrals, live chat, and phone, and guide them toward the right programs while delivering excellent customer service.

This role emphasizes basic computer skills, CRM navigation, and the ability to troubleshoot minor technical issues to keep enrollment processes

Qualifications

• Candidate must have basic computer knowledge and experience with common software.
• Ability to troubleshoot basic technical issues to keep operations running smoothly.

Responsibilities

• Prioritize qualified leads from website, referrals, live chat, and phone.
• Match prospective students with suitable programs and guide them through enrollment.
• Maintain a high-quality student experience from initial contact to enrollment.
• Collaborate with sales and support teams to meet enrollment objectives.

Skills

Technical expertise and capability to

Reliable Wifi connection

Education

Some college coursework or degree

Job description

Cengage Group in Hawaii is seeking an Enrollment Representative to join a team focused on helping learners achieve their educational and career goals. You will engage with prospective students, prioritize qualified leads from website, referrals, live chat, and phone, and guide them toward the right programs while delivering excellent customer service.

This role emphasizes basic computer skills, CRM navigation, and the ability to troubleshoot minor technical issues to keep enrollment processes